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  1. Anna

    Access Forum Board Through Custom Domain URL

    Assuming you do not have other records that also point to xo2 then, yes everything else should be fine. There may be a bit delay before the change has gone through fully and the cloudflare proxy has cached the new content. Though, you might want to login to the forums admin area and make sure...
  2. Anna

    Access Forum Board Through Custom Domain URL

    you are on x13.x10hosting.com now, so your site would need to be updated to point towards that, the IP for that server is: 198.91.81.13 xo2 will be taken offline eventually, probably not too far off in the future.
  3. Anna

    Access Forum Board Through Custom Domain URL

    No, you should not need to add anything specifically regarding the forum, the question is what server (IP address) cloudflare is told to pick the information for your domain from, the old server is still online, but would obviously not have the forum installed for instance, the base site would...
  4. Anna

    Access Forum Board Through Custom Domain URL

    If the custom domain is properly pointed to our servers it should be automatic, though given that it looks like you use cloudflares proxy service (the IP that comes up when looking up the domain is one of theirs at least) it may just be that it has to be properly updated and add the new forum to...
  5. Anna

    Domain problem

    The domain does not use our nameservers right now which means there's very little I can do to check what is going on, from what I can tell it is entered correctly on our servers though but a domain lookup says it lacks an A entry. As for the login issues, are you possibly behind some kind of...
  6. Anna

    Sub domain not working

    The folders containging the files for the subdomains had the wrong permission set, I corrected this and they now appear to be working. For information: correct permissions for folders are 755 in most cases.
  7. Anna

    New user panel feedback

    I did look at your account and noticed that it does look like something went wrong with the transfer of your account, there are no domains listed for it, I'll alert those responsible for migrations about that.
  8. Anna

    New user panel feedback

    Did you read the post about why it was decided to migrate to DA? See: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ If not, here is the short version, cPanel people got greedy and decided to charge per account on the server in addition to the base license. For...
  9. Anna

    cPanel Migration to DirectAdmin

    All accounts are moved as of a few weeks ago, if you find something not working with your account (such as login issues, unsuspension not working etc), let us know so we can look into it. There are some backend work remaining though. If you have a custom domain that does NOT use our name...
  10. Anna

    Domain Setup Issues

    The domain will now properly point to your account, I can confirm it works from my end. If you want the same content as on your x10 provided domain you'll need to copy the files over to the public_html folder of the new domain though (copy is always safer then just moving).
  11. Anna

    Domain Setup Issues

    It should definitely be working by now then, I'll do some digging.
  12. Anna

    Domain name change.

    You will need to tell wordpress to not use the new address, wordpress is constructed in such way that it will always try to redirect to the url used in settings. There are a couple options for doing that, see this article for how to do it by editing a file...
  13. Anna

    Login OK but can not update website by cpanel or ftp

    Your account is migrated just fine, everything looks right. What do you have as host in your ftp client? The server address has changed, your server is: x14.x10hosting.com Ps. it is always best to start your own thread so that your questions are not overlooked
  14. Anna

    I unsuspended my account but when I visit my site it still says I am suspended.

    It appears to be a slight error with your account after migrations, I have notified the responsible admin
  15. Anna

    Domain Setup Issues

    Domain changes can take as long as 72 hours to fully propagate over the internet (though it is commonly done within a few hours). When did you get the domain and start changing its settings and add it to the account? From what I can see everything looks right though.
  16. Anna

    Login successful but can never access DA, always get error

    Looks like the cause for issue is your IP changes along the way, the session is started with one IP and then it changes making the session reset causing the login to fail. I did notice that you are on a mobile connection (at least judging from the look up on the IPs involved), this is...
  17. Anna

    Disk space

    I have bumped you up to 1 gb.
  18. Anna

    Suggestion for Top Admins

    Now, if you have issues with your account, the proper action would have been to request help in the "Free Hosting" section here at the forums. Unfortunately we have no way of knowing your account fails if you don't tell. I noticed you were suspended and I have unsuspended your account.
  19. Anna

    Disk space

    I wish it was that easy, but currently you are hitting the max on Inodes, and this is a firm limit for free hosting (50000 files/folders in total). Even if I give you more diskspace that doesn't affect the number of Inodes you can have on the account. The only way to get a higher number on that...
  20. Anna

    Cannot connect to WP site - troubleshoot

    I'm a bit at loss right now, you had some files/folders with wrong permissions, which I sorted out but it seem to still fail with an error that apparently doesn't come up in error log In general files should be set for 644 and folders for 755 I do see some odd things in a couple files as well...
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