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We do our best to keep up with support, from time to time the response time can be a bit longer though

I have manually unsuspended your account, it should be good to go momentarily.

We just noticed one thing, the domain doesn't point to the correct IP, and since you don't use our nameservers that would be something you need to update. The IP of your server is: 198.91.81.11 Can't say for sure that will solve the issue, but it would definitely be needed as the old server...

If you have been using the server address as host, then yes, the new sever does have a new hostname as well. In your case that would be: x14.x10hosting.com

At least it helps so we know where to start looking, what happens if you actually click the suggested link? I took a look on your account and I can not see anything that would be causing that so I forward it to the coders of SSO page to have a look as well.

Where do you see that, out of context that makes absoluetly no sense to me.

It is up now and from what I can tell it has been stable after we did a couple small changes to the configuration last night.

Fixed it for you by editing (actually adding new with same parameters does edit the existing one) the redirect and adding the missing / on your domain.

I have manually removed your suspension and the account should be good to go momentarily.

The safe option would be to copy the files to the new location, once you verify it is working you can safely remove the old location

You can remove the x10 domain, though it is of no harm to leave it either. Just renaming the domain would have left you with a small issue with logging into wordpress as it would have tried to rewrite the address to the domain it was installed under. While that also would have been possible to...

We did find an issue with the mysql and has now made a couple small changes to the setup, it should now be more stable going forward, it has at least stayed up for a bit longer this time around.

I will assume that the fact you wrote email.mysite.x10.bz is a typo, as the correct would be mail.mysite.x10.bz, though with the wrong hostname you would probably get something else then just the timeout. Does it work if you put the server in as host (x15.x10hosting.com), that would also...

For free hosting, we do not support SSL. You would need premium hosting to install your own certificate.

Yes, if one would want to use thirparty email you uncheck that. And change MX records. And yes, it would affect DNS, in your case though the MX was never changed and the MX was set for our server, just that the server thought you did want mail to be handled elsewhere which would likely be why...

I found your IP in the firewall, I have removed the block. You should now be able to at least login through the SSO page. As for DA saying credentials are incorrect there could have been something happened with the password in transit (though assuming the one you have for SSO conforms to DA...

Not sure why it did show as not having local, as the option was actually enabled in your useraccount, but disable and re-enable now show it as local under dns in the admin side. For the curious you find the option to enable or disable local mail under "E-mail Manager->MX Records", it is not...

appears mysql has decided to misbehave again. I'll see if I can get a hold of a server admin who might be able to find the cuase as well so it can be prevented from happening again

We did relay all emails that is sent using our free hosting through that server when free hosting was setup on cPanel as well. The reason for it is it actually checks for spam and malicious contents before even leaving our network, thus reducing the risk of getting our hosting blacklisted for...

There are no blocks on your IP (at least not the one you posted that message from). Is this still an issue for you?