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  1. Dead-i

    Multiple sites issue

    Hi, Currently, beerz.ml is showing a Joomla homepage. If you don't see this, please could you try clearing your cache? :) Thank you,
  2. Dead-i

    403 Forbidden

    Hi, There is no hosting account linked to "ShadowedGrinner". Please create a post from your existing forum account ("minewac2") or link your account by going to "Support" in the top right of cPanel. Thank you,
  3. Dead-i

    Need help bad

    Hi, The database details in your wp-config.php file do not match the database in the "MySQL Databases" section of cPanel. Please ensure your credentials match, and then try access your site again. :) Thank you,
  4. Dead-i

    Unlimited request

    Hi, Your account has been upgraded for unmetered disk space. :) Thank you,
  5. Dead-i

    Hosting Account Space Upgrade

    Hi, Your account has been upgraded for unmetered disk space. ;) Thank you,
  6. Dead-i

    'failed to write to disk' error

    Hi, This was happening because your account had hit its initial disk quota of 512MB. To help prevent abuse, we start all new accounts off with a 512MB storage limit, before the account can be upgraded to unmetered. I have upgraded your account for Unmetered disk space, and you should no longer...
  7. Dead-i

    Parked vs. Addon... Emails

    Hi, For security reasons, cPanel checks that any domains you add are pointing to our nameservers. This is to verify that you are the domain's account owner. ;) Our nameservers are: ns1.x10hosting.com ns2.x10hosting.com Google has some information on how you can add these...
  8. Dead-i

    Can't Access cPanel

    Hi, If you are unable to access cPanel, you should be able to use FTP to remove these files. :) Thank you,
  9. Dead-i

    Unable to log-in to cPanel

    Hi watsatx1, Sorry, but it looks like your account was fully terminated on 6th September, after 31 days of inactivity and a 21 day suspension period. The account and its files have been removed. I'm sorry for the inconvenience. Please feel free to create a new account if you wish. Thank you,
  10. Dead-i

    Need help bad

    Hi, Once you have entered the Backup Manager, please choose the Browse button (the first icon) next to the restore point you would like to restore from. Navigate to the directory you would like to restore, select it, and then please choose "Restore Selected" at the top. :) You can find more...
  11. Dead-i

    Can't Access cPanel

    Hi, You are receiving this message because your account has hit the inode limit of 50,000. This is the maximum number of files and directories on your account. Please consider deleting some old files, and try again. :) Thank you,
  12. Dead-i

    Parked vs. Addon... Emails

    Hi, Yes! If you add a parked or addon domain and then create an email account, you will be asked which domain you would like to create the account on. :) Thank you,
  13. Dead-i

    Website seems to be deleted

    Hi dejavu19, I have sent you a private message about this. :) Thank you,
  14. Dead-i

    Need help bad

    Hi, R1Soft gives you the option of either downloading the backup, or restoring it to your account. If you downloaded it, you can extract the archive on your PC, and then upload the files you need through FTP. :) Thank you,
  15. Dead-i

    Help to create an account!

    Hi, Sorry, but you cannot bypass our country restrictions. We occasionally review the countries we allow, so please check back later. Thank you,
  16. Dead-i

    Help to create an account!

    Hi, Please disable your VPN, and then try again. ;) Thank you,
  17. Dead-i

    Mandrill

    Hi, Although you can't connect to remote SMTP servers from your free hosting account, there shouldn't be any problems when connecting to Mandrill's REST API to send emails. What issue are you having? :) Thank you,
  18. Dead-i

    how can i restore my Database for Drupal

    Hi, What issue are you having when restoring your database from the R1Soft Backup Manager? Are you receiving any error messages? :) Thank you,
  19. Dead-i

    No reply to my support ticket (#7896)

    Hi, I'm checking this with senior staff, since "double everything" is a fairly old package upgrade that was replaced with Prime/Illuminated. I'll get back to you shortly. Thank you,
  20. Dead-i

    Domain document root not found

    Hi, You would need to add the domain as a Parked or Addon domain in cPanel. This is necessary because the server needs to know which account your domain is associated with. If the server receives a request from a domain that hasn't been associated with an account, the "Domain document root not...
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