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  1. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    As of right now I am no longer redirected. I did flush my dns just recently for another reason though. If you had a permanent (301) redirect, that could have been cached on dns level even. I still need to make sure the correct IP sticks to your domain though.
  2. Anna

    Website can't be reached

    As long as you have the latest version of wordpress the php version isn't going to be an issue, you should even be able to bump it up to the highest available. And yes, you should be able to change the login details within softaculous under edit.
  3. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    I will have to talk to higher admins, as the IP ones again reverted back to the incorrect one although I did correct it a few hours ago. I have made changes so for the time being the site is served from the correct IP, but given that it changes itself there's something else in play.
  4. Anna

    Website can't be reached

    No, the old panel is completely out of the picture. But in directadmin you do have softaculous under "Extra features" and that is showing that you do have a wordpress installation active. You should be able to alter those details through softaculous. There are other ways as well to regain...
  5. Anna

    Email no longer working following migration

    I'm very sorry that your site got deleted when you removed the domain pointers, we would surely have made notes about it if it had occured during our testing, at no point have adding/removing a domain pointer caused any alterations to my files. As for migrating the emails, not sure there is an...
  6. Anna

    Website no longer showing up

    All accounts are bumped to use php version 7.2, that could be related if your script is not yet updated for use with the 7.x branch of php. You can switch to 5.6 by going to "Extra features" -> "Switch php version". The 500 error most oftenly relates to php errors (and use of a depreceted...
  7. Anna

    Email missing after migration

    What you claim you had before migrations should really not have worked as that is on a whole different server. The suggested setting that I have found (though my account is on x11) is to use mail.yourdefaultdomain.com as the server host, that does however not provide a true ssl certificate as...
  8. Anna

    Site Builder

    Sitebuilder will not be available once the migrations are done.
  9. Anna

    Newly Uploaded Content 404

    I see that you are using cloudflare, since there isn't any integration with cloudflare with directadmin you would need to update the A record for the domain at cloudflare if you haven't. The IP of the new server is: 198.91.81.13 I'll see to recreating the public_html for you, but for the future...
  10. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    The ip should definitely have changed with the migration, which is why I wondered if you used cloudflare or similar as we wouldn't have been able to change records on their end if you did. I have sorted out the IP issue and confirmed that the redirect is indeed the result of one of your...
  11. Anna

    Website can't be reached

    wordpress.org has nothing to do with our site and thus its login credentials would not be affected by the migrations, unless you refer to loging into the admin side of your wordpress installation, that would be done on your own domain (grvs.x10host.com/wp-login.php). If you did install via...
  12. Anna

    Database is gone

    Yes, root on cpanel was just one step above from public_html, and with it being in root there directadmin naturally assumed you still wanted it in root along with the files that indeed do belong there. The added extra user has been removed from the database.
  13. Anna

    Website can't be reached

    @delabol2 I found your IP as blocked for failed login attempts, I have unblocked it, can you try reaching your site now?
  14. Anna

    Website can't be reached

    @delabol2 Your server is x14 and loads fine for me, I'll do a bit investigation to see if I can figure out why it doesnt for you. @lylex10h I can confirm that your server, x11, seem to have lost connectivity as I can not reach it on admin side or by viewing pages. I have reached out to admins...
  15. Anna

    Disk Quota Exceeded? For What?

    Can you please try now? I did a small adjustement and upon testing I could create a file in your account without errors (I have removed it as well)
  16. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    The issue is that your site is served from the old server not from the new server. When I ping the domain I get .2 as last number of ip, it should be .12 as last number, that is why I wondered if you had setup dns elsewhere such as with cloudflare. I think it fair to say that the issue is in...
  17. Anna

    Database is gone

    I have found the issue, the relative path between the connecting file and the vars.php is wrong since cpanel and directadmin handles things differently. One option would be to move vars.php to the folder called grvs.x10host.com which would make the current relative path correct (that is one step...
  18. Anna

    Database is gone

    The error message still indicates that no user is passed with the connection and not using password (probably due to lack of username) Which database should be contected with that specific site, and in what folder would I find vars.php (I'd like to take a closer look)?
  19. Anna

    I accessed but now i can't access to DirectAdmin

    1. There is a direct link to directadmin: https://x14.x10hosting.com:2222 (for your server, note that it would not count towards activity to use the direct login) 2. You would use username that appears on cpanel efter loging in (same as your forumusername in your case) 3. Logins might be flaky...
  20. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    Are you by any chance using cloudflare, or similar service? I did a ping on your domain and that came back with the old server IP instead of the IP of your current server. This would explain why we can't find and remove the redirect as well. Directadmin does not have an integration with...
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