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  1. Anna

    Email missing after migration

    Look at the top of the page, towards the right end. You'll see a dropdown called Domain. Switch between the domains you want to manage emails for there and the email should be visible to you. As for email client, you would need to change the server paramater to those matching the server (using...
  2. Anna

    Disk Quota Exceeded? For What?

    Do you still see this as an issue? Your account appears well below quota for me when I just checked it.
  3. Anna

    What are FTP parameters with DirectAdmin?

    I did indeed find your IP as blocked, for failed logins to ssh. That connection method is not available on free hosting. There was also a couple temporary blocks related to ftp connections. I have removed your IP.
  4. Anna

    What are FTP parameters with DirectAdmin?

    If it was a dns issue, you shouldn't be able to resolve the domain into an IP. More likely your IP is blocked for one reason or another (wrong login most commonly). I'll look into that.
  5. Anna

    This page isn’t working HTTP ERROR 500

    I'm going to guess that is due to your script being incompatible with the latest php version, I did dig a little and it appears your script uses a depreceted method to connect to mysql. The oldest php version you can chose is 5.6, but it is probably wise to upgrade your script to be able to use...
  6. Anna

    Server

    You'd be taken to the correct one by clicking "Open cPanel" (will get renamed eventually I assume). Clicking the link that says "Quick FTP" would also reveal the server you are on. For the record though, you are on x13.x10hosting.com
  7. Anna

    What are FTP parameters with DirectAdmin?

    Do you get an error, if so what? I tested both options I suggested with my own account before posting, though I am on x11
  8. Anna

    This page isn’t working HTTP ERROR 500

    It could be related to php version, php 7.2 is default for all accounts, if your script is a bit older you might need to switch php version, or upgrade the script. You can go back to php 5.6, the option to switch php version is under "Extra features"
  9. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    I took a look at the page source, and the coming-soon appears to be part of your wordpress install. Specifying the login page does prompt the login page, could it be that you have set it up as a page in wordpress and asked wordpress to have it as your landingpage?
  10. Anna

    Account suspension

    By the looks your account was terminated on November 28th after having been suspended for 21 days. The last login that I see prior to today is on October 7th, which means it would have been suspended November 7th, which matches the timeline for termination. This does unfortunately mean that...
  11. Anna

    What are FTP parameters with DirectAdmin?

    Using your own domain as host should work fine together with the hosting username and your password for logging into the controlpanel. If you want ssl it should work with the server address, in your case x14.x10hosting.com
  12. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    Always a good idea to take backups. I have been looking around to see where the redirect is located, but it fails me. I have for now removed the one you had set as well just to make sure that one does not interfer with any findings I might do. It is however possible I'll have to pass it on to...
  13. Anna

    An error has occurred forwarding your sign in. Retry

    I have had that a couple times on my account as well, might be related to the work going on. You should however be able to login directly to directadmin as well: x12.x10hosting.com:2222 using the username as shown in your screenshot and the same password as you login to that page with. Note...
  14. Anna

    Database is gone

    You would then need to give the database a user and a password. With cPanel it was possible to access the database with the cpaneluser/password combination, might have changed with directadmin. Go to Account Manager->MySQL management. Click on the database name and you will be presented with a...
  15. Anna

    No domain in DirectAdmin

    I took a look on your account and apart from the domain itself it looks like you are also missing about half the folders that should be there. I have alerted the people dealing with transfers to the issue and hopefully they'll sort it quickly. I know they are going to do a second pass on...
  16. Anna

    Database is gone

    If I'm not mistaken your server is currently recieving accounts, might be best to wait a bit and see if it comes back by itself. Though the full error seem to indicate no password is sent with the connection details, you might want to look into that part still though
  17. Anna

    Since December 26 my site is no longer accessible

    I'm guessing you had an addon domain under cPanel? If you go to the folder called domains as shown in the folder tree of the top part of the image, do you then see that addon domain listed as a separate folder? Direct admin gives each domain their own folder structure, with a separate...
  18. Anna

    DirectAdmin With Cloudflare

    I have spoken with one of the other admins about cloudflare, and according to him cloudflare will hopefully be back in the control panel though that is not the first priority right now. He will look into it a bit more once the bigger things are done.
  19. Anna

    Account suspension

    I have unsuspended your account and it should be good to go momentarily.
  20. Anna

    DirectAdmin - Now What

    You have the filemanager under "System Info & Files". On the left you see a directory tree. In DirectAdmin all addon domains get their own folder completely separate from eachothers, you would find them under "domains" ->domainname->"public_hml". If you only have the default (freely provided...
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