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  1. Anna

    multiple accounts

    Each individual is only allowed one hosting account, however you can technically have three sites under one account. One on the main domain, and two on separate addon domains.
  2. Anna

    Want to move a wordpress site

    This can be of help: https://codex.wordpress.org/Moving_WordPress Otherwise it is basically two simple steps: 1. Go into config and change the site address and wordpress address to the NEW address you want to use (it's located under settings -> general 2. Move all files to the root folder...
  3. Anna

    What if I exceed the usable space?

    Then you can ask for having your account upgraded to unmetered and if you meet the following you can have your account bumped to the unmetered diskspace: 1. Account is more then 7 days old (we look at the cPanel account only for age) 2. Already use half the initial space, for legitimate...
  4. Anna

    HTTP 503 Backend fetch failed on all sites on my premium server!

    For all premium support you really should use the ticket system in your clients area, most of the volunteers that help out with free hosting does not have any access to the premium servers and their accounts. That being said, that domain does work fine for me at this time.
  5. Anna

    Help with getting something removed from byethost9.com

    Well, we're not in any way associated with byethost, so you might want to try to contact them rather then us.
  6. Anna

    Request: Unmetered disk space

    As it is now you wouldn't qualify, a directory listing of your files would not be the same as a working website, which is one of the requirements. You're also slightly under half your space on usage, so you do not really meet that requirement either right now. And for the record, your forum...
  7. Anna

    Can't access my website

    @lylex10h the use of myname is a placeholder item and not the users actual domain, (mydomain, mysite etc are used the same way when giving examples for instance). @gaelport what cms do you use, if any? Those are often configured to respond to the domain they are configured for. How to change...
  8. Anna

    PHP 7

    You'll need to click "Switch theme" in the upper right, only the full cpanel theme (cpanel x3) have that option. The basic is a simplified theme with only the most commonly used functions available.
  9. Anna

    ftp host name and other questions

    Going to cpanel direcly is advised from although it may work, as only logins through x10 is counted towards the inactivity timer, failing to login through that for more then 30 days will get your account suspended as being inactive.
  10. Anna

    database connectivity problem

    I'd assume this `u994227601_itsq`.`reservation part should read something like 'itsqksex_sample'.'reservation' given that you put itsqksex_sample as the database in your config you pasted. All databases, and database users, should be prefixed with your cPanel id with us. The point with having...
  11. Anna

    https://x10hosting.com/sso/upgrade - HTTP ERROR 500

    It's been like that for a long time honestly. For now the upgrades are not available, there's discussions about the future of them (what perks should come with prime for instance). You can still sign up for premium hosting by going directly to the premium site: https://x10premium.com/ During...
  12. Anna

    Cannot access R1Soft Backups

    I'll nag the server admins again about it...
  13. Anna

    Request: Unmetered disk space

    All requests regarding changes to the account needs to come from the forum account that is linked, there's no hosting linked to the account you post from, so as it stands right now we have no idea which account is yours to even take a look and review the account for a possible upgrade. If you...
  14. Anna

    I've Maxed Out My 512 MB of Disk Space

    The site doesn't need to be complete, but it needs to be working, and the files on your account needs to be relevant to the part that is working. There's still the 7 days wait time though. Or you could opt for buying premium hosting, that comes unmetered out of the box, if you need that kind...
  15. Anna

    That address is invalid when signing up for hosting account

    You should be able to sign in and then create a new hosting account once already logged into the control panel (base account as well as forum account are still there, just not a cPanel account)
  16. Anna

    Unable to connect to SQL

    SQL_NAME would be the user you created in the controlpanel and assigned to the database, usually in the form of user_dbname.
  17. Anna

    "The email address is not valid" - creating myBB

    Are you sure the email is valid and that you don't have any typos in it? I'm assuming that the board email is gonna be what comes up as sender when you send out emails through the board, such as registrations for instance. To actually get those to work the email needs to be one that you have...
  18. Anna

    why is my website crashed in google chrome no style at all?

    Probably something with cache, if there actually was an issue with the style, it should not have worked in any browser. If it still fails, please try clearing browser cache.
  19. Anna

    Unable to connect to SQL

    For SQL_IP you should have localhost. Having a full weburl won't work in that scenario. Remote mysql is not available at all if that is what you are trying to do, it is blocked on firewall level.
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