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I see you use wordpress, you will need to go into configuration and set it to use the .org domain, as it is now your wordpress installation seem to be configured to have the x10host.com as its main domain and thus will redirect all incoming traffic to that domain. Under General Settings...

@rmsx10ho Prime is not the same as premium, so this would be the correct place for support. We don't have our own blacklist other then the firewall but just visiting your site should not cause a listing there. We do implement third party blacklists though Using this tool...

Since you do qualify for an increased quota, I have doubled your available space for you

Could you take a screenshot of what you are seeing so we can determin on how to best direct you? You did login to your own admin panel and not at wordpress.org right? You should login at youraddress.x10host.com/wp-login.php to reach the menu lylex10h is talking about.

The account needs to be at least 7 days old, and that is counting from when the current hosting account was created and not from when you first signed up for one. Further more we do no longer jump to unmetered, we would increase the space to become the double once you qualify. Should you run...

The only thing that counts towards keeping your account active is logging in to the portal at: https://x10hosting.com/sso/login Editing files through ftp, or direct cpanel login, will not count, nor will visits to your own site.

That is likely due to the cache we have implemented, for most cases it is a good thing but it can delay changes a little bit as the server pulls the files from cache rather then to read and interpet the code with every pageview. If you're still not seeing your changes you could try clearing...

Should be good to go again now.

A parked domain does have the same documet root as the main domain and would act as an alias of the main domain. The main domain for the account needs to be one of the domains we provide to ensure there's always one working domain on the account (we have had issues in the past where they let...

I have once again sent message to admins with access to the server to rectify the issue

I have once again sent message to admins with access to the server to rectify the issue

Disk ended up getting full due to testing/troubleshooting of the backup system by the software company that provides the backup functionality.

Should be back in order now. Apparently there was an issue that arose while trying to get backups back to working order.

That should have been added automatically when the subdomain was created. I can however confirm that it was missing, I have added the records needed for the subdomain. Though it would not be listed under simple editor, only the advanced editor would actually show records of subdomains created...

There are workarounds, but I'm not sure you'll be able to add the domain with the other nameservers listed so during that process you need to have ours only as far as I know. Once the domain is added you can put the godaddy ones back, BUT on any query for your domain any of the nameserver can...

You would need to do it through the control panel, using the phpMyAdmin won't work for database operations, such as rename, delete, create etc. You can edit/add tables to existing databases as well as backup (export) the data from a database and restore (import) data into new database but not...

You need to remove all other nameservers, for the domain to properly work it can only have ours listed.

Keep in mind that all emails that you save on the account is also going to count towards inodes, so you might want to remove old emails as well.

There should not be a delay with uploading through ftp, however if you visited your site before it was fully uploaded it is possible that your local cache loaded the old site for you, or your ISP also does some caching to speed things up which would seem like a delay when making changes. To me...

The from address must be one that is present in your account, in other words an email address that you created under your domain. What you are attempting with your script would be called spoofing (pretending to be a sender you are not, gmail in this case), and this is not allowed and would be...