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  1. Anna

    Stuck in a 'Pending email address update' loop - please help!

    First of all, the contact email (and login email) for your account should NEVER be one that is dependent of your account working properly for you to receive any emails. Always have a third party email for this. Should you at some point get suspended for instance (inactivity most common) you...
  2. Anna

    backup

    Not only is the web crawling not allowed, you also violated copyright with how you did it as per the post by Livewire in the other thread. When suspended for violating ToS, and in this case also US laws, you forfeit all rights to the account, including any and all kinds of backups.
  3. Anna

    Username change

    It is not possible to make username changes, it is not only in the forum the username is actually used, there's parts of the backend that tie forum and hosting together that would be affected for instance. If you have a previous one you can login to the portal and from there change which forum...
  4. Anna

    Change main domain

    domain has been changed.
  5. Anna

    My Site isn't working! Please help. No connection to server.

    I just checked firewall of your server and the IP you are currently posting from is NOT blocked, so from our end there should be nothing stopping you from access. Could you to a tracert to your server (IP 198.91.81.3)? This could help determine where the stop occurs.
  6. Anna

    How do I connect a sub-domain hosted elswhere onto x10hosting?

    To be able to set domains as addon, or parked, we actually do require that you set our name servers, if they are not set you will get an error.
  7. Anna

    Can I have multiple users access cPanel for one account?

    There's no way to set different login user/pass for cPanel, and you are not allowed to share it with others. You can set up access through ftp though to the directory the forum will be using, you can set up a maximum 3 ftp accounts on free hosting.
  8. Anna

    My Site isn't working! Please help. No connection to server.

    I see a fresh wordpress blog. If you see something else, please try clearing your browser cache.
  9. Anna

    Account suspended

    That needs updated, it is 21 days that is the correct. I'll ping corey and bryon again about that.
  10. Anna

    Account suspended

    Incorrect information, it is deleted after 21 days, NOT 14 days. Did a lookup based on your forum username, looks like the previous account was terminated on March 6th after having been suspended for 21 days. Last noted suspension was due to inactivity. Once terminated, all data is removed...
  11. Anna

    I'm new

    Far as I know this forum soft does not support having display names.
  12. Anna

    I'm new

    No, the user name can not be changed. The forum username is tied in with a couple other systems as well, so simply changing it here would mess things up in the backend.
  13. Anna

    Need help with WordPress install & wp-config.php

    Correction: Database host should always be localhost (with x10hosting free)
  14. Anna

    Unable to sign up

    Being located in Canada should not be the issue. Do you still see this issue? An admin told me he had sorted an issue out earlier today, and others have reported it is working now.
  15. Anna

    Move domain from premium to free hosting

    There's no automated process to go premium -> free, but it can be done manually with backups
  16. Anna

    Where is Support Forum?

    Because he didnt actually ask for support, just where support section would be, which makes off topic suitable for this thread.
  17. Anna

    Where is Support Forum?

    While technically true, support questions that concerns the account should be posted in the "free hosting" section. Various other parts of the forum offer user to user support regarding programming, third party apps, and some are more for general chatters for instance
  18. Anna

    Signup

    This should be sorted, are you still having problems signing up?
  19. Anna

    Question to admins and moderators

    Generally accounts are terminated 21 days after being suspended.
  20. Anna

    Question to admins and moderators

    If it is a free subdomain that we provide, eventually it will become available once the account is terminated. If it is a custom domain, that would depend on if the owner lets it expire at the registrar or not, we can't give domains away that are not ours.
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