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  1. Dead-i

    Redirect server error

    Hi Ioana, Sorry, but I can't find a hosting account associated with your forum account. Please could you link your accounts, by going to Support in the top right corner of your cPanel, or provide me with your cPanel username? :) Thank you,
  2. Dead-i

    Account Suspended

    Hi, I've put the unsuspension through for you. :) Thank you,
  3. Dead-i

    This webpage is not available... Oh?

    Hi Nathan, The AddType at the very top of your .htaccess file was causing this. I've commented out this line for you, and your site is now loading. :) Thank you,
  4. Dead-i

    Account UNsuspended ... but still suspended

    Hi zgynio, I've fixed your site too. :) Thank you,
  5. Dead-i

    Account UNsuspended ... but still suspended

    Hi, I've fixed this for @monagha3 and @mommiesw, while @daisyint's appears to already be unsuspended fine. :) Thank you,
  6. Dead-i

    Account suspended due to inactivity, can't restore...

    Hi, Sorry about this. I've fixed this for @cs372x10 and @greeneco, though I'm having some trouble with @fchandex's. I'm looking into it. :) Thank you,
  7. Dead-i

    Sign up page is white on my website!

    Hi varx10mx, Please could I have a link to the page that is experiencing issues? :) Thank you,
  8. Dead-i

    Error 500

    Hi ombstats, This was indeed being caused by your .htaccess file, specifically the first line: There needed to be a < at the start. I've added this character, and your site is now loading. ;) Thank you,
  9. Dead-i

    no cpanel

    Hi daisyint, I've taken a further look at this, and it looks like these files are emails that have been sent to your main account, some of which appear to contain a backup attached sent by a WordPress backup plugin. :) Thank you,
  10. Dead-i

    500 Internal Server Error

    Hi Eric, Sorry I missed you on IRC. This is due to your account having a bad .htaccess file, in your main home directory. I've renamed the file to "htaccess", and your site is now showing. :) Thank you,
  11. Dead-i

    Site Not Showing

    Hi privdan, Please could you try clearing your cache and flushing your DNS? :) Thank you,
  12. Dead-i

    Question

    Hi Jireh, I'm sorry, but I'm not sure that I understand your question. Please could you rephrase it? You can login to cPanel at this link, if that is what you mean: https://x10hosting.com/sso/login Thank you,
  13. Dead-i

    no cpanel

    Hi daisyint, What error message are you receiving exactly? :) Thank you,
  14. Dead-i

    no cpanel

    Hi daisyint, It seems that you had hit the disk space limit on your account, and you were using the x10Hosting Basic theme. There is currently an issue with our Basic control panel where it will fail to load if the disk quota has been hit, which is why you were seeing a blank page. I've...
  15. Dead-i

    Site Not Showing

    Hi webcatx1, At the very bottom of your .htaccess file (line 38) in "public_html", you have an Options line that is misformatted. Removing this line should resolve the Internal Server Error. :) Thank you,
  16. Dead-i

    Main domain name change request

    Hi angryga2, Sorry, but it seems that the domain change to cykomobile.x10.mx didn't go through because another account, under the username of cykomobi, is using it. :( Thank you,
  17. Dead-i

    Account UNsuspended ... but still suspended

    Hi bitterbyte, This should now be resolved for your account. Sorry about that. :) Thank you,
  18. Dead-i

    Main domain name change request

    Hi angryga2, Yes, you will need to add a new parked domain for your domain. This will display the same content as your main domain. If you need it to display differently from your main website, please create an Addon domain instead. :) Thank you,
  19. Dead-i

    Hosting Account Space Upgrade

    Hi vivegami, Sorry, but our hosting service is designed for website hosting, not file hosting. If you do exceed your limit, users will still be able to access your website, but you will not be able to upload any more webpages. ;) Thank you,
  20. Dead-i

    Hosting Account Space Upgrade

    Hi vivegami, Thank you for your request. Unfortunately I cannot upgrade your account to Unmetered, as all of your space is being used for File Hosting. I can't upgrade you as per our Terms of Service, as we are primarily a web hosting service and not a file storage service. :) Thank you,
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