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  1. Anna

    is this slow loading normal for free account

    Different servers, and different content can behave very much differently. At times one free hosting server can be under more stress then the other, just due to the sheer number of users, and then there's the ones that once in a while decide to abuse the service, more or less intentionally...
  2. Anna

    Does the Country Restriction apply to paid plans? (Prime, Illuminated, Premium)

    For Prime and Illuminated you need to have a free hosting account to start with, so yes for those it does still apply. For premium, the only restriction would be if there's any US sanctions that makes it illegal for us to provide service to the country in question. For a comparison between...
  3. Anna

    Change Domain

    The domain has been changed. As for the sitebuilder project, I'll have to pass that one on to another admin.
  4. Anna

    .tk domains

    That is a placeholder, which shows for a short time while the system configures itself (usually takes a couple minutes only as the httpd silently needs to restart with the new domain in its config) so it knows what content to show in that particular domain after it has been pointed to the...
  5. Anna

    Request to change my main domain

    This has been done :)
  6. Anna

    Can't install Joomla 3

    Hello, Could you please try switching to cpanel x 3 theme and go to softaculous there to install, just to see if the error is with the x10basic theme or something softaculous end (softaculous is the third party addon to cPanel that provides the automated installs)?
  7. Anna

    Can't install Joomla 3

    Closing this duplicate thread.
  8. Anna

    Where has my account gone?

    I can see that account in our system, however linked with another forum account then the one you post from, it is associated with a googlemail.com email account.
  9. Anna

    4/3 Emails?

    What error, if any do you get?
  10. Anna

    .tk domains

    if you're using x10 basic, try switching to cpanel x3, there's a known issue with addon domains and x10 basic theme, developer is informed.
  11. Anna

    Hosting Account Space Upgrade

    Ok, thanks for the explanation, your account has been upgraded to unlimited
  12. Anna

    Hosting Account Space Upgrade

    It appears as the majority of your space usage is by cache, located at: /beta/m101 (using up 640mb of the space atm). Is there any way for you to reduce the space used by cache of the site?
  13. Anna

    Cannot Upgrade to x10Premium

    Hello, Most of the volunteers that hang around this forum do not have access to the premium side, including me. I'll try and direct the people that works on both sides to this thread, but you might get a faster reply if you try to contact premium on support@x10premium.com
  14. Anna

    Rename Domain

    Since this has now been resolved I'll close this thread up and mark it as such.
  15. Anna

    Why is my site down?

    Looks like it is working now for me at least, are you still seeing any issues?
  16. Anna

    Rename Domain

    The domain has been changed, please note that there may be a slight delay (propagation time) before it fully works. Also make sure you update any scripts you may have to reflect the change.
  17. Anna

    Request to change my main domain

    The domain has been changed, please note that there may be a slight delay (propagation time) before it fully works. Also make sure you update any scripts you may have to reflect the change.
  18. Anna

    Need help parking a domain using nameservers other than x10hosting's.

    Hello, I have now parked the domain to your account, so you should now be able to set the name servers at your registrars end. If you would have preferred having the domain as an addon domain instead you can easily change that once you have set the name servers.
  19. Anna

    unable to open website or use email

    Your IP was blocked by the server for too many failed login attempts. I have cleared your IP now.
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