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  1. Anna

    How do i get my county allowed?

    From time to time we revisit the list and consider adding additional countries to the whitelist, there's not much you can do from your side. The blocks are based on previous abuse history, meaning those that are blocked had a very high level of abusive users. As far as I know there's no plans...
  2. Anna

    Php ionCube PHP Loader error at my website.

    I'd guess that is related to the servers having php upgraded to version 5.4. Do you still see any errors now that the server upgrades are fully completed?
  3. Anna

    Delete My Free Hosting Account

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  4. Anna

    Delete My Free Hosting Account

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  5. Anna

    getting site error

    I'd guess it is related to the php version upgrade that was done tonight, at the time you posted your server was not fully done yet. Do you still see any errors now that it is completed?
  6. Anna

    Error on Level Server

    I'd guess it is related to the php version upgrade that was done tonight, at the time you posted your server was NOT fully done yet. Do you still see any errors now that it is completed?
  7. Anna

    Cannot sent Mail using webmail

    Are you getting any errors? What email are you trying to send to and what email address are you sending from? Without knowing these things we can not track the email, but a educated guess would be it is stopped by spam filters (ours or the recipients), as far as I know there's no issues with...
  8. Anna

    A records

    You won't be able to add the domain unless you can set the name servers, so if there's no place in your domain administration where you can set them your self that means you may need to contact the registrars support and have them set them for you. As of now just an A record won't do, the...
  9. Anna

    help adding new domain to x10premium

    For x10premium support please use the support option at: https://clients.x10hosting.com/clientarea.php
  10. Anna

    subdomain issues

    This has been done, there may be a few minutes before you see the changes reflected in cPanel and your account portal. Also please note that there may be a delay before the new domain is fully functional due to propagation time, usually it works within the hour but it can take considerably longer.
  11. Anna

    Upgrading to x10Premium

    Premium hosting is completely separate from free hosting so no credits would be possible to apply before you actually have an account for premium hosting. The way I understand it you can go ahead and upgrade, but before you actually pay the bill you should open a ticket in the clients area of...
  12. Anna

    Need help to change subdomain name

    This has been done. There may be a delay before you see the changes reflected in cPanel and your account portal. Also please note that there's a bit of propagation time, usually within an hour but can take considerably longer, before the new domain is fully functional.
  13. Anna

    Too many connections error.

    I added a bit to my post above, tried looking your account up and noticed there was none attached with the forum account you post from. As to how to fix a bad script, you'd have to look at code and check how it handles the database connection, personally I'm not a php coder so I could not tell...
  14. Anna

    Too many connections error.

    I don't see any such errors on your site at this moment. One reason the limits would be exceed may be scripts that are bad at closing the connection when done with the database, that could soon build up to many connections open. The limits are set at reasonable numbers and a with good script...
  15. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  16. Anna

    Account Deletion - Please delete my free hosting account

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  17. Anna

    Account Deletion Request - Please delete my free hosting account.

    In this case, doubtful that the suspension caused this, I'd say it is very reasonable to say that the new hosting account is linked to the same forum account as your old hosting (the forum account linked with your hosting was created June 24th, while the hosting account was created July 11th)...
  18. Anna

    Account Deletion Request - Please delete my free hosting account.

    I do not find such username in the system, and there's no hosting account linked to the forum account you are currently posting from.
  19. Anna

    Account Deletion Request - Please delete my free hosting account.

    Log out from the forum account you are currently using and login with the forum account that actually belongs to your hosting account and then post back with the request.
  20. Anna

    Account Deletion Request - Please delete my free hosting account.

    It will work better, and surely be faster, if you post the request from the forum account actually linked with the hosting account you want to terminate. In this case that would mean the forum account downloa2.
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