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  1. Dead-i

    what is the free plan fatures?

    Yes, it is unmetered, though we place certain restrictions on what you can upload in your Terms of Service.
  2. Dead-i

    what is the free plan fatures?

    Hello game4you, We've compiled a full list of all the specifications of our hosting plans at the following wiki article: http://x10hosting.com/wiki/Plan_comparison Thank you
  3. Dead-i

    Account Deletion Request

    Hello joulecra, I have queued your account for deletion, and it will be deleted in a matter of days. Should you change your mind before the account has been terminated, you may request for the suspension to be lifted. In the meantime, your account has been deactivated. If you are requesting...
  4. Dead-i

    Website suddenly deleted

    We do not offer a backup service through cPanel, as that is part of our premium plans. As per Section 6 of the Terms of Service you read and agreed to when you signed up, backups are the customers responsibility on free hosting and not x10Hosting's. Thank you,
  5. Dead-i

    File security options

    Hello muggy8x1, I believe this is possible with .htaccess. You could create a .htaccess file in the folder you want to hide, and insert the htaccess cocde inside it. Though I'm not an expert with .htaccess, I think the following should work: deny from all I could be wrong though, as I'm not...
  6. Dead-i

    Cannot Delete Folders or Files

    Hello Ali, Could you please ensure that you have JavaScript enabled and there are no plugins/extensions installed in your browser that could be blocking JavaScript (such as NoScript), as I can access the Level file manager fine. Thank you,
  7. Dead-i

    Website suddenly deleted

    I'm afraid not. Once the account is terminated, it is deleted along with the files. We require that every user on free hosting logs in at least once every month. If a user forgets to do this, we suspend the account for a couple of weeks before the account is actually terminated. Unfortunately...
  8. Dead-i

    Account Deletion Request - Please delete my free hosting account.

    Please provide your cPanel username. :)
  9. Dead-i

    error 28

    Hello pegngaryubuntu43, The server that you are on, "Vox", was experiencing the Error 28 MySQL error a few days ago. This has since been resolved, however. Error 28 suggests that a certain partition on the server has become full. I've just checked again and there is now plenty of space left on...
  10. Dead-i

    Sign in Successful ~ , but does not proceed.

    Hello thebrainbox, Please ensure that JavaScript is enabled in your browser, and there are no plugins/extensions on your browser (such as NoScript) that could be blocking the JavaScript from being executed. Thank you
  11. Dead-i

    Erro w/ Installing Front Page Extension

    Hello caliberx, We do not support FrontPage Extensions on free hosting. FrontPage Extensions are old and outdated, therefore we have dropped support for them. A number of remote sources say that Microsoft claimed FrontPage Extensions as "End Of Life" all the way back in 2006, so we do not feel...
  12. Dead-i

    Can you downgrade my Version on PHP?

    No problem :) I've closed the topic since the issue is resolved. If you have any other questions, please open another topic. :) Thank you
  13. Dead-i

    Nameserver IP address (not correct)

    I've updated the wiki article as it does appear the NS2 IP address is different; thank you for letting us know about this. :) Thank you
  14. Dead-i

    Cannot delete website.

    Hello, In your cPanel, you should be able to go into the "x10 Basic Control Panel" (switch in the top right corner) and click the "Delete" button for each sitebuilder site. If you're still experiencing problems, please provide your cPanel username. Thank you.
  15. Dead-i

    Some devices cant enter to my webpages

    Hello sicelx10, x10Hosting will never place advertisements on any customers' sites, nor will it force redirects to other sites. Therefore, it must be something that is in your code or CMS. You may want to double check your code to ensure there is nothing there that could be causing this, or if...
  16. Dead-i

    Unable to upload files through FTP

    Hello Dan, Thank you for reporting the issue. This appears to be a problem that is happening to all users on the Illuminated server. I'm forwarding this to our administrators now.
  17. Dead-i

    unable to redirect to control panel..

    Hello netbusy52, I'm able to access the Vox control panel fine. Therefore, please ensure that there are no firewalls, proxies or routers that could be blocking Port 2083. Many workplaces and schools do this. :) Thank you
  18. Dead-i

    Unable to access cpanel/account

    Hello, Please ensure that there are no firewalls, proxies or routers that could be blocking Port 2083. Many workplaces and schools do this. Thank you
  19. Dead-i

    Can you downgrade my Version on PHP?

    Hello AlexS, You can downgrade PHP by following the instructions at: http://community.x10hosting.com/threads/changing-php-versions.189018/ However, another solution would be to fix the code itself, or use PHP's error_reporting() function to hide the errors. Thank you
  20. Dead-i

    All my files are gone!

    We're currently experiencing some problems on your free hosting server. Please see our status blog for information and updates: http://status.x10hosting.com/ Thank you
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