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Your account has now been terminated. Once you have the new account setup you can use your custom domain as maindomain, parked domain or addon domain. You would need to point the domain to our server in some way, the recommended method is setting it to use our name servers: ns1.x10hosting.com...

Prime ONLY protects against inactivity suspensions. Although the Prime users have the resource usage limits set higher then those that use the basic free service, there's still limits at place. This is a snippet from the log noting your account to be using one full CPU and then some of a second...

By looking at your cPanel your database does NOT have a user added to it. I see that you have two database users, however none of them does have the rights to connect to your database. You would need to add the database user to the database, giving it proper priviliges. You will find this...

Escalating for further handling

Fill out this form to request account deletion:

Please fill out this form to get your account deleted: Do note that the policy is to suspend the account and let the system take care of the actual deletion, all staff members would not have access to hit the delete button.

Your account is on Illuminated, the one on Boru still lingers about possibly but it is NOT what you should be using, ALWAYS login to cPanel on https://illuminated.x10hosting.com:2083 with the details given in your support ticket. Make sure any changes you make are done on the Illuminated server.

I do see an active hosting linked with your forum account right now.

They'd have to sign up for an account on their own, from their country. That said, if the account after being 7 days old does comply with the ToS the limits can be removed on request.

cPanel names can not be changed. These two threads will explain why you have a limit: http://x10hosting.com/forums/news-announcements/166023-majority-country-restrictions-lifted.html and http://x10hosting.com/forums/useful-information/166022-country-restrictions.html#post847070

Hello, Please try clearing your browser cache and try again. I can view your site fine at this time.

The first step would be using a host url that actually resolves to the correct server. I'm guessing you used your main domain? You would need to start with configuring that to point to our servers, which is done through your domain registrar. We do recommend that you set the domain to use our...

ONLY logging into the forums (https://x10hosting.com/forums) count as activity in this regards.

As mention on IRC, post the explanation to the file here so the staff member that did the suspension can read the explanation and also inform you about the reason for the suspension in case there's an issue that needs to be addressed before the account can be unsuspended.

Not at this time, because the site is not in accordance with the language rule of the ToS I'll be nice and give you a chance to rectify before suspending, I'll check back sometime in the next couple days to see if it has been sorted.

Server is up. I did however find your IP to be blocked due to too many failed login attempts. If you are unsure of your password you can reset that through the account panel, under "Account -> Update Password", if you are unsure about the username you can see that under "Hosting" in the account...

If there's an easy to find, manual, translation into one of the supported languages (English, Spanish or French) available at all times without the need to register to the site.

Limits have been removed.

Limits have been removed.

Limits have been removed.