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  1. Anna

    Delete/Suspend Account

    Hello, The account has been suspended and marked for deletion. Should you change your mind before it has actually been deleted, just let us know and we'll reactivate it. The account will be deleted in approximately 14 days.
  2. Anna

    24 Hours Past, Still Got "Default Web Page"

    Looking into this, will get back to you when it is sorted.
  3. Anna

    can i put two domain names or usernames on the same email address?

    You can put an additional domain as addon domain in cPanel, that would be the only option for that scenario, and the only option that would keep you in abidance with the ToS, as each individual can only have one hosting account.
  4. Anna

    Unsecured connection to x10hosting.com

    It comes back as valid for me when I test, confirming with higher level admin if it was replaced/renewed recently. You are most likely seeing that because the old certificate is still cached in your browser.
  5. Anna

    Parked domain problem

    Hello, Please try now.
  6. Anna

    files deleted from my sites pages

    Hello, Please take a look at this post in the thread about http://x10hosting.com/forums/news-announcements/151299-starka-san-migration.html As explained there we have switched over to the SAN storage now, and anything that was uploaded/changed after the first sync was run will appear as lost...
  7. Anna

    What is the php.ini memory limit for premium accounts

    Memory limit is 128MB on premium hosting, don't think you'll be able to change that via .htaccess though, will have to confirm that.
  8. Anna

    Is paid service available?

    Take a look at http://x10premium.com There's no upgrade link, but once you have a premium account setup, you can request migration of your free account through the premium hosting support system.
  9. Anna

    How much longer will it take?

    We do not make changes to accounts permanently suspended, that includes removing addon domains. You are free to use the domain as you which at any other host, just change the configuration at the domain registrar.
  10. Anna

    If you feel you have reached this page in error, please contact the web site owner:

    Re: If you feel you have reached this page in error, please contact the web site owne I have corrected the IP for the domain netroart.one.pl, it may however take a bit for DNS to update with the new IP, at worst 48 hours. Flushing DNS cache and clearing browser cache can help speed it up a...
  11. Anna

    If you feel you have reached this page in error, please contact the web site owner:

    Re: If you feel you have reached this page in error, please contact the web site owne Your account is on chopin, but the domain points to stoli, which would be why. I'll look into that and update you once I have done so.
  12. Anna

    I cannot enter C-Panel at my account lab.x10hosting.com for a long time and Subdomain

    Re: I cannot enter C-Panel at my account lab.x10hosting.com for a long time and Subdo Your cPanel user name is NOT the same as your forum username. You can see what your cPanel username is under hosting in your account panel.
  13. Anna

    New to x10 hosting and need some help :)

    Not sure which tutorials you have read, but this one holds all needed information: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain Basically, you'll need to start of by configuring the domain over at 123 reg to point to our servers, we recommend setting it to use our name servers...
  14. Anna

    Suspension

    phishing isn't legit, which is why we do not allow them on any of our services. We don't care what you have on your own computer, but when you uploaded the files to our servers you did violate our ToS in addition to US laws, and since they are illegal we have no other choice but to permanently...
  15. Anna

    Need Help with my Cron Jobs!

    The only reason they'd be deleted would be if they run closer then 5 minutes of each others. Note that if you have two crons there must still be at least five minutes in between them; cron 1 run: 5, 15, 25, 35 etc - cron 2 run: 0, 10, 20, 30 etc <- would work, as they alternate every 5 minutes...
  16. Anna

    Banned enquiery

    So you don't have iStealer 6.1 Legends - Kizar Labs 2009 installed? That is a password stealer script and thus not allowed.
  17. Anna

    Subdomain deletion

    Should be sorted now.
  18. Anna

    Subdomain deletion

    There's a trick to getting them deleted, there's no easy option to do that available to staff. But re-adding the subdomain in cPanel and them removing it again triggers the re-syncing between cPanel and account panel. That said, other then looking messy, there's usually no problem with them...
  19. Anna

    Emailing to Opt In Emails

    On free hosting the limit is 100 emails per hour.
  20. Anna

    i cannot add domain - it's say already configured, please help me!

    The reason you don't have permission to do that is to prevent what you actually tried to do, hijack someone elses support ticket. Makes providing support messy, we want each user to open their own thread for easier handling. Gonna hit escalate on this one and deal with it in a bit. Thread will...
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