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  1. Anna

    serious problem!

    That would be related to you changing the file permissions on the default folders in your account, specifically the fact that you changed the public_html folder to 777 (world writable) which is a security problem and due to our security settings will cause the server to give that error. I have...
  2. Anna

    "High System Resource Usage"

    The names can't be easily changed due to how forum accounts and hosting accounts are linked together. A username change would require manual editing of the backend system (it is the same for both cpanel and forum username), which we rarely do, although there may be a couple cases in the past...
  3. Anna

    One question

    This is a snippet from the ToS: * Flash Arcades: Flash arcade sites are limited to 1GB of disk space for the game files. On a side note, that's gonna give you a rather large number of games, most games are very small, at least those I have came across. Apart from that disk space limitation...
  4. Anna

    Extra Sub Domains

    Only way to get additional subdomains is upgrading to any of the paid options, prime and illuminated give you a little more then you have now, premium hosting give you unlimited. You can compare the plans here: http://x10hosting.com/free-hosting-comparison (Prime give you the same as...
  5. Anna

    donaim not changing over 1hour

    Domain has been changed, it may take a couple hours for it to be fully live, but most of the time it is rather quick. It is possible you'll need to clear browser cache to view the site correctly, especially if you check it to soon the first time
  6. Anna

    donaim not changing over 1hour

    It is very likely that the network problems is behind the delay, or at least a contributing factor, as the backend would need to be able to connect to the actual server in order to change the domain. What domain are you trying to set as main domain?
  7. Anna

    Suspension Reason : Unsupported language unable to verify <Please Help>

    Your account should be unsuspended shortly. Please sort the translation as soon as possible, we will check back sometime in the next few days on your account.
  8. Anna

    Acces denied to phpMyAdmin

    Hello, You have a couple incorrect entries in your remote database hosts table, usernames or database names is not what needs to be in there. Give me about 10 minutes to correct those entries and try again after that.
  9. Anna

    Please reset my Account

    Please try now, there was a misconfiguration for your account regarding mysql, the remote database hosts table was missing a couple entries, which I have now sorted.
  10. Anna

    How to FTP after domain switch

    Unfortunately, there's no trick for that on free hosting due to the setup we currently have.
  11. Anna

    Site doesn't exist

    I'll close it for you, to mark as resolved.
  12. Anna

    Account suspend

    I'm gonna escalate this one up and do some digging in the logs, to see if I can confirm a possible compromise on the account.
  13. Anna

    How to FTP after domain switch

    if you are currently using the domain that you switched dns for as host in your ftp client, that would likely be why it fails, that is affected by the dns change as well. You should be able to access ftp using chopin.x10hosting.com as host (the server address) while waiting for DNS propagation...
  14. Anna

    Suspension Reason : Unsupported language unable to verify <Please Help>

    All content on your account would need to be available in at least one of the supported languages in addition to any other language you chose to use. This means that if you hold more then one doamin (site) you will have to provide translation for all sites.
  15. Anna

    Suspension Reason : Unsupported language unable to verify <Please Help>

    All content on your account would need to be available in at least one of the supported languages in addition to any other language you chose to use. This means that if you hold more then one doamin (site) you will have to provide translation for all sites.
  16. Anna

    Account Suspension!

    For more information about what counts as high resource usage, this article could be of help: http://x10hosting.com/wiki/High_Resource_Usage Judging by the logs, it seem to be related to an automated update of wordpress, or one of its plugins, or possibly the automated installation of a plugin...
  17. Anna

    Starka Server Problem (Loading time)

    Starka did have a DDOS a while back, but to my knowledge it is not currently under attack.
  18. Anna

    Starka Server Problem (Loading time)

    We are looking into different ways to speed up things, can not give a firm eta on when changes will be fully implemented though.
  19. Anna

    Lost connection to MySQL server at 'reading initial communication packet'

    :) yeah, it is a nice avatar, thanks. glad to hear it works now, I'll close this thread then to mark as resolved.
  20. Anna

    Space limits

    There is no explicit limits noted in ToS, other then it can not be music that violates copyright (the last part does also applies to videos and other content). That said, having too much of them could get your account into suspicion of being used as file hosting. I recommend that you review the...
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