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You would need to request that your current free account is migrated over to the premium server by opening a ticket in the premium support. Please include your current cPanel username so we can find the right account to migrate.

Please do note that even with Prime applied you will need to make a full translation of your site into one of the following languages: English, Spanish or French. Currently the Prime membership can only be paid for using paypal. Our Premium hosting does not have a language restriction, and...

phpmyadmin will allow you to export a backup of your database. You can access phpmyadmin through cPanel.

You will not be able to access your account anymore, all access is permanently revoked. The account itself will be terminated in due time.

See the reply to your other ticket about the same thing. Closing this to avoid confusion.

For this time, I did that for you. Should it happen again you are able to unsuspend yourself from the account panel, if the reason is inactivity as it was now. To avoid that type of suspension you need to login here at the forums at least once every 31 days. You could also go for a Prime...

Should be sorted now, I manually moved your forum account to the registered users group rather then the "awaiting email confirmation" group.

please try now, should be sorted.

If you get that number of visitors you should definitely consider upgrading to premium hosting. You will no be upgraded automatically, and you will need to purchase a premium hosting plan

I'm gonna escalate this one up, thread will appear as closed, but the ticket will be active and can be accessed through the account panel. Looks like I'll have to do a little trick and add it from the backend. Please let me know what folder the domain should be pointed to.

I'll escalate this one up.

host as in what are you putting into the host field in filezilla?

since you have a premium account, you might be better of to ask for support regarding connectivity on that ftp account through there. what are you using as host for that ftp account? There can only be one main domain.

Please try adding it now.

Yes, that would be the default way for cPanel to handle ftp accounts, they are always created like username@maindomain.com

On premium you can add as many addon domains as you like, there's no limit. The part about addon domains and parked domains is the same for premium and free hosting, so you can get more information at: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain

You should now be able to add the domain as well.

Hello, You should be able to remove the folders, they had the wrong permissions set. Give me about 20 more minutes and you should be able to add the domain as well.

when you add the domain as an addon domain (which sounds like the proper way to add it for your scenario), cPanel will automatically create an ftp account for the domain, pointed to that folder. Typically it would look like: domainname@maindomian.com, so if you are adding the domain...

please try now.