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  1. Anna

    Backup and Restore

    That feature is available on Premium Hosting. Free hosting does have some restrictions and less features then Premium hosting does.
  2. Anna

    Please, cancel my account...

    I have marked your account for termination. It will be in a suspended (locked) state for 14 days before being removed. Should you change your mind within that period, just open a ticket.
  3. Anna

    accound suspended

    Proxy is something we simply have Zero Tolerance for, which means the suspension is permanent and the account would now be pending termination.
  4. Anna

    Hi! Just a question.

    This might be of interest: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain
  5. Anna

    restart account

    Yes, the only way to reset an account would be to request termination and creating a new one. To do so fill out this form: Reply to this thread so the one attending know you want to start over for speedier handling. When you sign up for a new account, please start from within your account...
  6. Anna

    Cancel Free Hosting Account Please

    Your account has been marked for termination and will be removed in about 14 days (in the meantime it will be locked in suspension mode). Should you change your mind within that time, just open a ticket.
  7. Anna

    I can not access my page

    Your domain loads fine here, although it does show an empty index of /
  8. Anna

    Domain transfer

    This wiki article could be of interest: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain At this time it would not be possible to transfer a .pl domain to us.
  9. Anna

    Cancel Free Hosting Account Please

    That would not be a valid cPanel username. Please post the username you use for logging into cPanel (starka.x10hosting.com:2083).
  10. Anna

    Hosting Account Suspended :(

    Due to the nature of the suspension, it is permanent, no access will be granted to your account. Eventually the account will be terminated.
  11. Anna

    Some of my folders won't delete

    The only way to actually reset an account is terminating the account, after which you can sign up for a new one. What folders can't you delete? We may be able to clean up the account for you.
  12. Anna

    Dedicated server status script (fsockopen)

    That port (28961) would be blocked, and on free hosting we don't open ports on requests.
  13. Anna

    MySQL information

    server hostname: localhost Database Username: What you set when creating the database user in cPanel Database Password: What you set when creating the database user in cPanel Database Name: What you set when creating the database in cPanel Also see...
  14. Anna

    Best Domain Site?

    Correct, you can buy domains through us: https://clients.x10hosting.com/cart.php?a=add&domain=register
  15. Anna

    Now opening

    Seeing that you are on Starka, the issues you currently see could also be related to this announcement: http://x10hosting.com/forums/news-announcements/147263-starka-ddos-attack.html
  16. Anna

    Suspended account

    Unsupported language is a permanent suspension. Not sure which came first though, the suspension or you upgrading to Prime as they show the same date, but either way Prime would not allow you to bypass the language rule, the only thing that allows other languages is Premium hosting, or a VPS.
  17. Anna

    Sql

    server is: localhost
  18. Anna

    spamming

    Doesn't really matter who you sent them to, your account were sending out thousands of emails (although they were blocked by our outgoing server after a certain number). That'd be nearly 50 000 emails in less then an hour....
  19. Anna

    request to delete account

    That is not a valid username for a hosting account. Hosting accounts (as in the cpanel login username) can not contain more then 8 numbers/letters.
  20. Anna

    request to delete account

    You were suspended for uploading a nulled, illegally modified, script to your hosting account. Nulled scripts are also known as warez, and is strictly prohibited, we have zero tolerance for those things. Suspension is permanent, you will not get account reactivated for any reason. For the...
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