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  1. Anna

    Delete acc

    That e-mail is NOT associated with an active account, it has no hosting account or forum account attached. The e-mail associated with your working account is: raspa56@gmail.com
  2. Anna

    E-mail problems

    Your e-mail issue should now be sorted. Sorry about the delay for that. Is there still a problem with ftp? If so what error do you get (if any)?
  3. Anna

    Please remove my account

    Just as a small information. That account ID is not linked with the forum account you are currently using. Requests to have that terminate that hosting account must be directed through the proper forum account, which would be thescrib Appears as you have two forum accounts and two hosting...
  4. Anna

    email account cannot be delete

    the @*.x10hosting.com e-mail should now be removed from your account.
  5. Anna

    Account suspension

    Proxies are specifically pointed out as being disallowed in our TOS. Your account will remain suspended until automatically terminated
  6. Anna

    24+ Hours and Still Process Wait!

    Currently, not much. The rewards page seem a bit broken. There used to be an option to buy various things, a domain for instance, with them. I assume that the rewards are to come back at some point, although I can't say what the offers will be.
  7. Anna

    Mysql

    what error are you getting?
  8. Anna

    24+ Hours and Still Process Wait!

    It is an automated process, during time of high demand the wait time can, in extreme cases, be as much as 72 hours. Currently there's a bit maintenance going on as well, which is confirmed to cause creations to be a bit slower then normally.
  9. Anna

    account suspended

    You can't retrieve it. Suspension reason is mass e-mail script, which is a zero tolerance violation of the TOS. Suspension is permanent.
  10. Anna

    FTP Account not working

    By the look of that error, you entered the wrong password. Note that you need to use the username/password combination you have for cPanel, which may differ from what you have for the forums. You could also try updating the password through the account panel, which would update it for all...
  11. Anna

    website down

    I have sorted this now. I'd recommend that you update the password, there was something odd about how it was stored on the server, which likely is the reason behind unsuspension failing.
  12. Anna

    I'm both suspended and active

    Should be sorted now
  13. Anna

    Hello i am back

    hello, and welcome back :)
  14. Anna

    cPanel username not linked

    are you saying you can not login to the account panel with your forum user name? Length of user name would not be a problem there. You should also be able to login to the account panel using your contact e-mail as user name. There's no option to change forum or hosting user names. The home...
  15. Anna

    Pending account

    As I suspected, our ongoing maintenance does cause the creation process to be a bit slower then normally. The queue is at least moving.
  16. Anna

    Your nameservers

    I would assume so, they are working name servers.
  17. Anna

    Pending account

    Three days seem a bit too long, even for extreme conditions, where it could be as long as 72 hours. Gonna have to check and see if there's something causing the process to take longer then expected.
  18. Anna

    Account Creation Pending

    For our free hosting, we do have some customization to the sign-ups, and all sign-ups are processed through a "system queue". Sometimes there's a lot users signing up at the same time which does cause a little delay as they are processed in order of arrival to the queue. Normal creation times...
  19. Anna

    cPanel username not linked

    User name can not be changed. Note that you hosting (cPanel) username does differ from your forum user name. You can see the details regarding your hosting account in the account panel (https://x10hosting.com/control), just log in there using the same credentials as here at the forums.
  20. Anna

    how dyou get in to your ftp?

    put your main domain as host.
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