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  1. M

    Email Account Problem

    Did the error message change at all to something else? Does it say 550 no such recipient now for example instead of authentication required?
  2. M

    Email Account Problem

    Can you follow the instructions listed at this post and see if anything changes. https://community.x10hosting.com/threads/x15-email-issues.210984/
  3. M

    Email Account Problem

    Are you receiving any error when sending to that email?
  4. M

    Important Errors when trying to login / reply for inactive email

    VPNs are not allowed, disable it and try again.
  5. M

    Account suspension

    Multi account unblocks can only be done by replying to the proper forum thread. https://community.x10hosting.com/threads/multi-account-unblock-requests.209963/
  6. M

    I don’t know why, but SSL often disappears

    I’m not seeing any SSL issue on your site. It is still showing on for your site.
  7. M

    login to account

    Generally, this would mean the email or password being supplied is incorrect. Can you attempt a password reset?
  8. M

    Why MY RDP is treated like a VPN

    VPNs / Corporate Networks are not allowed. It will need to be accessed via your actual machine. That RDP server itself is likely not on a residential ISP network.
  9. M

    Unable to visit the control panel

    Are you still showing it with that err_ssl_protocol_error? That is generally a client side issue. https://www.thesslstore.com/blog/fix-err-ssl-protocol-error/
  10. M

    err_ssl_protocol_error

    You are using an improper SSL certificate. Log into the hosting control panel: Account Manager > SSL Certificates > Get Automatic Certificate from ACME Provider
  11. M

    Important Multi-Account Unblock Requests

    This is not a multiple account error message. VPNs are not allowed. Disable it and try again.
  12. M

    free service to starter upgrade ?

    You are misunderstanding how they work, they are not on a per domain basis and never were, those are account wide for your account. They are working correctly.
  13. M

    Multi-Account Unblock Requests

    This request is posted in the wrong place. It must be posted here: https://community.x10hosting.com/threads/multi-account-unblock-requests.209963/
  14. M

    free service to starter upgrade ?

    It can be requested here on the forums after you upgrade.
  15. M

    2 domains select PHP version & resource usage bug?

    They are both working normal as expected. Those are account wide features. If there hasn’t been an issue with resources that is what it’s supposed to say that there are no issues.
  16. M

    2 domains select PHP version & resource usage bug?

    They are both working normal as expected. Those are account wide.
  17. M

    free service to starter upgrade ?

    After upgrading to starter, you can request the inactivity requirement to be lifted.
  18. M

    How to fix it?

    When in the hosting control panel: Extra Features > Select PHP Version Select Version 8.1 and click Apply Check the box that says ioncube_loader
  19. M

    Mail doesn't work

    Can you try it again now? Some fixes have been applied.
  20. M

    Cannot get automatic certificate from ACME Provider

    Can you try it again to obtain a SSL now? Some fixes were applied.
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