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Accounts should now be restored fully, except about a dozen ones where there were some issues so we need to do them in a different manner, yours should be fine though. If you did upload any files of your own after the server was back, but before a restore was not completed, it would not have...

No current issues. I did however find that your account didn't transfer correctly to the new backend, we have seen this on some older accounts. I have manually transferred the account. I can not check what email you have for the forums though, but for the hosting there is a yahoo.com email...

I can not find any gasolin3 user on the servers, I do find one gasolin2 user though, which is also what is associated with the forum account you post from so it would seem you use the wrong username. If you created a ftp account from within DirectAdmin, it should be in the same format as a...

I have poked around a bit, and my conclusion is that it is possibly not an account issue, seem to fail on my test account on that server too. I'll let the techs now, as it could be something within Softaculous itself that causes the problems.

That would seem to be the case indeed. We're looking into why it reports nearly double of what you actually do use. Since you would qualify for an upgrade of available diskspace based on your actual usage I have bumped you to the next level, so that may allow you to update the wordpress site...

Because a lot users like to do what is often referred to as "threadjacking", rather then actually doing what they are supposed to and start their own thread for their issues.

I have alerted the folks working with the restores.

It usually does, the cause stems from the software that allows you to switch in the first place, seem it needs a "reminder" of what your settings were to properly fetch the right version.

All services should now be restored. We had about a dozen accounts that had corruption issues. If you are on x12 or x14 and do not see your account working please do make a post in https://community.x10hosting.com/community/forums/free-hosting.9/

All services should now be restored. We had about a dozen accounts that had corruption issues. If you are on x12 or x14 and do not see your account working please do make a post in https://community.x10hosting.com/community/forums/free-hosting.9/

As for the error code, you are correct it was too many failed login attempts, I have removed the block. I see three domains on your account, one of them with a start of mrl******.tk appears to have two wordpress installations, far as I can see they both works properly. As far as getting to...

x12, your server, is not fully restored after the issues as posted at: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ Try now, there was a small error with your account in the new backend, I have sorted that out now.

The restored database should be from september 22nd, not sure if there were any later ones available since that was just before the outage started, or if he played it safe and just took the one from the day prior to the outage. The tech did it as a one time courtesy due to the other issues that...

The database should now be restored. Please note that this is normally not an option unless the error is caused by the server, so I suggest making a habit of doing a database backup regularly and definitely before making bigger changes.

Good news, the tech said he could restore the database for you. I'll update you when I hear confirmation it is done.

With saying restore in its entirety it's re-restoring all files on the account a refer to, as that was what affected by this recent outage. Again, the database part of the server should not have been affected by this outage so any data there should have been the same the whole time. The outage...

The error code translates to you attempting to get the reset on a email address not in our system. The one I see attached to your hosting is a hotmail address, starting with a short name where the first letter is m. I can confirm that you are on server x12, which is not fully restored so you...

I'll check with the restore techs what options may be viable, but I suspect it may be to re-do the account in its entirety (in case there are other things missing as well). The database itself should not have been affected by the outage as the database server is not running from the effected...

A few users with the same issue has found out that if you switch php version and then back it usually does the trick, just as an information if anyone else runs into this. The issue stems from the tool that makes it possible to change version in the first place. I have sorted this for you.

If I understand you right, you can NOT login at https://x10hosting.com/panel/ is that correct? Did you use the reset password as prompted for anyone who has not accessed the account after September 3rd, assuming you have an older account? Where are you logging into email and what error do you...