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They are connected in a way, we did however only say we'd stop the AUTOMATED suspension process (which is what would have sent the email), the login requirement was never removed however. I'm running the restore now and the account should be good to go in a few minutes.

The problem from that thread should be sorted, the DKIM of my free account works and validates properly (I did have to remove and re-add it however). If the DKIM is recently enabled it should not be affected by the problems that were there initially. I do not have the free account routed...

I have had some information from the head admins. It appears to be a network issue, but the intermittent nature of it makes it a bit harder to pinpoint. We're working with our datacenter to get a solution, they are however a bit short staffed due to Corona so it may take a bit more time then...

I actually see the accounts as being created about 4 months apart, both accessed at the same times and from the same IPs, which would support that the accounts are handled by the same person.

Yes, a free hosting account can have up to three domains (the main, or default, domain and two separately added extra), plus a pointer (alias) domain. Support requests should always come through from the forum account that is linked so we know that it is the actual owner who makes the request...

The restore is running, and the account should be good to go in a few minutes. Make sure to update the A record at cloudflare as well. The migrations has you on a new server with a new IP, for your server that is: 198.91.81.13

You could absolutely have had both domains under the same account, which would not have been flagged. You as an individual is not allowed more then one account, further more you are not allowed to resell, store, or give away x10Hosting services in part or in whole to other parties, the free...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

I'll have to assume you are having two accounts since you have two posts from the same forum user about two accounts. This is not allowed as by our ToS. You appears to be lucky it was not caught earlier as having more then one account is a suspendable offense. The sites you post about here is...

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.11 The old servers have now been...

I have not tried DA with Firefox, do you have an optional browser to try with, just to figure if the cause is browser or something else? Does firefox have an incognito mode or similar (I haven't used it in many years now)? If so it could be worth checking with that. Clearing browser...

It could indeed be the installation process was halted due to those recurring problems, we are aware of the 521 errors (it is not only affecting cloudflare users however, it is a problem that occurs on all servers intermittently. I have made higher ups aware, but they have not replied me with...

It is known, see: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/

That would be an unrelated issue, see this thread for more information: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/

I don't see any wordpress related files in your account, in fact the .com domain seem to lack a public_html folder all together right now, did you remove this one recently?

I have made a small adjustment to your account so you should now be able to access DA.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

If you have our name servers, which it sounds as you do, you don't need to do any changes, as those would be automatically updated to reflect the new IP. I'll take a look in case there's something up with the account that prevents you from logging in properly, I do know that Internet Explorer...

I'm leaning towards the initial decision still, the fact that the information was not offered right away does make it seem like a constructed explanation. It also sounds as the father-in-law does not do anything with his account on his own, so it would still in reality be viewed as one user...

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...