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  1. Anna

    Resolved Website down artystart.x10host.com

    You should only have one A record for your domain, and it should be: 198.91.81.11 (since your account is on x11). Both your domains load fine right now, showing the same content. Do you still have any problems reaching your site?
  2. Anna

    Resolved Website/cPanel down

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  3. Anna

    Resolved Website down since yesterday

    Glad to hear it is now working as expected. I'll mark this as resolved but leave the thread open a couple days just in case.
  4. Anna

    Resolved Help to access DirectAdmin

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  5. Anna

    Resolved Website down - http://gtdurham.x10host.com/

    Your account has now been restored from our backup. Let me know if there's something that isn't working as expected.
  6. Anna

    Resolved FTP/Control Panel not working

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  7. Anna

    Resolved Website down - http://gtdurham.x10host.com/

    Looks like your account didn't transfer properly, but it was working up until recently due to the fact the old severs was still online. Now that they have been decommissioned this caused your domain to stop working. I'll restore the account from our most recent backup that was taken just before...
  8. Anna

    Resolved Website down since yesterday

    Both with and without www works fine from my end right now. The option for /m would now work, there was an update to the folder permissions that was needed, due to difference in how things are handled in DirectAdmin compared to cPanel. m.jolazo.com will not work right now as there is no such...
  9. Anna

    Resolved Website is down mentics.x10host.com

    Glad to hear it works for you now. I'll mark this as resolved but leave the thread open a couple days just in case.
  10. Anna

    Resolved Apache is functioning normally

    You're welcome. Have a great Easter and stay safe you too. I'll mark this as resolved but leave the thread open a couple days just in case.
  11. Anna

    Resolved How can the login password for x10hosting.com can be changed?

    Right now there's no easy way, the password you have for the link you put in your post will automatically sync to the DirectAdmin server (as long as it is inline with the requirements of DA) which is why it did reset for you, but the password will not sync the other way around. On the login...
  12. Anna

    Resolved Apache is functioning normally

    The .tk domain now works from my end, after forcing my browser to reload without using cache.
  13. Anna

    Resolved Apache is functioning normally

    Great, we know the IP is correct then. So part of the problem could be that it needs to propagate properly after you having removed and re-added it to your account. Though you should not have myprintedidea.x10.bz in there at all, and it may actually cause problems that you do. You could try...
  14. Anna

    Resolved Website also down

    I'll mark this as resolved then, but just in case I'll leave the thread open a couple more days.
  15. Anna

    Resolved Apache is functioning normally

    In cloudflare, what does it say for A record on your .tk under their DNS section?
  16. Anna

    Resolved Apache is functioning normally

    the .tk domain is NOT added in your account. You need to add it as a domain pointer (which you had before and it will point to the default domain) or as an extra domain using "ADD NEW" under domain setup which will be a completely separate site. Without having the domain added in your account...
  17. Anna

    Resolved Website down since yesterday

    Both domains work fine for me and show the same content. I'd say it is likely a combination of DNS and cache, clearing browser cache (or forcing a reload without cache, often done by pressing ctrl+f5), can help.
  18. Anna

    Resolved Do I need to change my domain settings?

    No, when using our name servers those are updated automatically. The only time a user need to update an A record is if they use a third party name servers (ie cloudflares, the registrars or any other service)
  19. Anna

    Resolved Wordpress 403 Error Help

    Updating wordpress by getting a fresh set of files usually mean a bit update is needed to the database as well. Glad to hear it works now.
  20. Anna

    Resolved Unable to get past the CPanel log in

    Lets leave this open for a bit and see if it appears to be steady now. Hopefully it is stable.
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