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That could be due to server reputation, enabling dkim can help though (if it isn't already), you can find that under email accounts. Once you done so you would need to click on DNS Management, there will be an entry with the name: x._domainkey (or default._domainkey) Take that and its value...

Sorry for missing this earlier, starting your own thread always makes it easier to keep track of support requests. Yeah, your last login prior to us purging was on November 21st. You're lucky though that the restore is still possible for your account. I'm running the restore now and the...

If you need to have the site display as secured I would, they also act as a proxy in that case which to some level can speed up page loads (as they would load from the server closest to the end user each time). If you want to be using that you need to be aware that in the event of an IP change...

Free hosting does not allow for full SSL, you can enable it for your domain, but since that would then use the server certificate it will give an error when viewing the site. If you do not use https you will not get the warning part however, though chrome at least will still let you know it...

Using cloudflare is definitely optional. Our name servers are: ns1.x10hosting.com and ns2.x10hosting.com

Can you try now?

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ The main problem was that the domain still being pointed to the old server for some reason, and it was working up until...

First of all I'd suggest you take a closer look at our ToS I'm sure a restore is possible, but you can only have one account, and I can only do it for the account linked with the forum account you use for support request. I'm running the restore for the one account that is connected with the...

It will sort it self shortly, but if you want to refresh the usage indicator you can click symbol next to the "Disk Space" text: https://www.screencast.com/t/LSdOEIWHenv

Try now. If it still fails could you please paste the exact error message you are getting?

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

The restore is still possible for your account. I'm running the restore now and the account should be good to go in a few minutes.

I think you are correct in your assumption that you forgot to login, the last note I see in the log is that prior to yesterday you last logged in on December 2nd. As you may know, we did some server migrations in December and January, as announced here...

I'll mark this as resolved then. I'll leave the thread open for a couple days though.

I'll mark this as resolved then. I'll leave the thread open for a couple days though.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

I'd start with making sure the password match, just in case it somehow got messed up (uncommon but possible). There should be a config.php (or similar) where your current information is located. It is also possible that the mySQL server had a temporary problem that has since been sorted...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

I'll mark this as resolved then. I'll leave the thread open a couple more days just in case though.