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  1. Anna

    Resolved Request for more disc space

    You do have a backup file that is a bit over 200 mb, files larger then 10 mb are periodically removed (guaranteed shelf life is 4 hours), and the service is not meant for backup storage. With that large file removed, you fall below the limit for additional increase Also, it looks like your...
  2. Anna

    Resolved Request for more disc space

    You aren't really qualified for another increase yet. For the initial increase you need to use 50%, which you did at that point, for additional increases you need to be using at least 50% of the last increase plus the previous diskspace. In your case this means at least 768 mb (initial was...
  3. Anna

    Resolved Website not working and cannot upload files

    Your account has now been re-transferred and appears to be in working order. Let us know if you see something that is not working properly.
  4. Anna

    Resolved Website not working and cannot upload files

    Looks like your account didn't transfer properly when we did migrate accounts in December and January as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ It did work up until now due to the old servers being online for backup purposes so your site...
  5. Anna

    Resolved Wordpress 403 Error Help

    There was actually one folder that had a permission problem, and that is the one that acts as a base for your subdomain (likely due to difference in handling domains between cPanel and DirectAdmin). I corrected this, the permissions was set as 750, now they are 755.
  6. Anna

    Resolved File path for a cronjob

    Yeah, that is true. In my end of the world it is time to get some sleep. I'll mark this as resolved then.
  7. Anna

    Resolved Website is down mentics.x10host.com

    I made a small change on your account, both the main domain and your pointer now pings to the correct server for me. You may need to flush your dns cache or wait a bit for it to clear on its own for it to work properly though
  8. Anna

    Resolved Apache is functioning normally

    No problem. Let us know if you need any further help, otherwise we'll close this as resolved in a couple days.
  9. Anna

    Resolved MediaWiki SMTP error

    I'll mark this as resolved then.
  10. Anna

    Resolved File path for a cronjob

    Looks like I might have tired eyes, apparently both 0 and 7 counts as a Sunday in DA (though the normal is if there's a 0-7 range 6 and 7 counts as Sunday as far as I can tell)
  11. Anna

    Resolved File path for a cronjob

    On another note you don't have to specify all variables, for instance with having a date (day and month) you'd probably want to put * for day of week (or leave day and month as * and only have day of week to set it to a weekly event).
  12. Anna

    Resolved File path for a cronjob

    no you would set it to 16, assuming you want 4 pm
  13. Anna

    Resolved MediaWiki SMTP error

    mail.[domain].org will not be able to use secure, you probably need port 25 which is the regular non secureport
  14. Anna

    Resolved File path for a cronjob

    for hour you'd want to do military time, ie use a 24 hour clock, ranging from 0 (midnight) to 23 (11 pm)
  15. Anna

    Resolved Continued SSL Issues with Cloudflare

    I'm redirected to the non www. version. So far the site has worked flawlessly every time I looked it during the day.
  16. Anna

    Resolved Continued SSL Issues with Cloudflare

    The only thing that could remotely make sense is that cloudflare cache servers have conflicting information about the location of your domain (their service have two proxy servers that your site could potentially load from). In the account you have there there's a button for cache, it *may*...
  17. Anna

    Resolved File path for a cronjob

    Cron will be executed on server time, which is eastern daylight time (EDT), servers are US located.
  18. Anna

    Resolved File path for a cronjob

    Note that a cronjob can only be done with a minimum of 5 minutes in between (this applies if you have more then one as well, make sure they do not collide at some point). By default crons would only log error I believe, by sending a message to the message system in DA that is found in the upper...
  19. Anna

    Resolved Error with Cloudflare SSL: ERR_SSL_VERSION_OR_CIPHER_MISMATCH

    Great, I'll mark this as resolved then. Feel free to contact us if you need any other assistance.
  20. Anna

    Resolved File path for a cronjob

    What I have in my account is: /usr/bin/php -q (the -q appears to be a needed part when I did some testing)
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