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Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd). The restore is...

Your account have now been restored.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

Changing the domain name should not affect the database nor the files, those would not be touched in anyway. However as an example I can say that if you have wordpress installed, you would need to update configurations with the new domains as they would automatically try to redirect to the...

If head admin can not do a restore, that would be the case indeed. He's not currently active but should respond in the next few hours (different timezone from me). Free hosting does have a login requirement to keep active, and only logins on the portal (main page) would count when it comes to...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

That is indeed the correct way to change the domain, and assuming the domain you wish to change into is free there should be no other steps in regards to the domain being changed. However, if you have any scripts installed that you intend to keep, those may need some alterations to work with...

The IP that you made that post from is not blocked. It is possible that the block was only temporary. If you still have a problem viewing your site or logging in let me know and I'll check further

Premium account is a whole different service type a fully paid for service that stands completely separate from free hosting. A premium account does not have any login requirements at all, you could pay for a year set the account up and forget about it until the next invoice arrives if you...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. As Garret pointed out, the Prime purchase was valid for a year, eventhough the system inaccurately have seen your account as still being a Prime account up until now (backend still do which is why...

Mails should be removed. There may appear to be some missing, but while over quota you would not have been able to receive any mails. This means other then todays mail (that btw come in quickly) there was nothing dated March at all that I could see. Make sure to keep mailbox cleaned and remove...

I'm looking into this, you may see some odd things in your account while I work on it.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

Right now there is no alternative (other then upgrading to a premium account). I have been told that no manual purges should happen going forward, normal suspensions will be resumed as a "warning" before any terminations are made. While I'd advise you to login regularly to be safe, it is...

Can you paste the exact error you are getting? Are there any settings inside opecart that need to be updated with the new filepaths? I have not used opencart myself so can not help with actual script related problems, but I'd lean on the issue being related to the difference in path between...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

Unfortunately, with the last request and increase being less then a week ago, we can not increase at this time. I did some reading, and it would appear that if you have automated backups turned on, they are stored in those folders as well, so maybe somewhere in the interface you have an option...