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  1. Anna

    Resolved Apache is functioning normally

    Yes, all accounts were automatically put on php version 7.2 with common extensions enabled. You can change version under "Extra Features". I also noticed that you had every file and folder inside public_html set to 777 (this makes them writable to the world and poses a security risk), so I...
  2. Anna

    Resolved Apache is functioning normally

    My question about changes was in regards to you mentioning that the default domain showed an old site, which it only would do if you at some point after December made any changes on the wrong server. The old servers are still online for backup purposes. Your custom domain still appears to be...
  3. Anna

    Resolved Apache is functioning normally

    The default domain, should load properly from the new server. Did you make any changes from an admin panel of your site before you changed the IP of your domain? If so those changes would have been done to the old server, assuming you access the site on the custom domain to make changes. Also...
  4. Anna

    Resolved Apache functioning normally

    If you indeed have a premium account you should not be affected by our migrations. I do see that you had a prime account though, prime was paid for yearly, or possibly paid for 3 month at a time, so if you never renewed it, the plan would be expired since long. Prime has not been offered for a...
  5. Anna

    Resolved Apache is functioning normally

    You might need to clear the cloudflare cache, the default domain does not come with the same error and they should by all logic show the same content.
  6. Anna

    Resolved Apache is functioning normally

    I see you are using cloudflare for your custom domain, which points to the default domain and should thus show the same content (the default domain works fine), have you updated the DNS on cloudflares site to reflect you are on a new server, with a new IP? The IP of your server is: 198.91.81.15...
  7. Anna

    Resolved x12.x10hosting.com very slow almost done

    Seeing that both your sites utilizes cloudflare cache, they should not be too affected if our servers are temporarily a bit slow, which can happen on free hosting since there's always a possibility someone does something stupid and resources are a bit more limited then on premium hosting. I...
  8. Anna

    Resolved Request: Disk space increase

    I have added more disk space to your account.
  9. Anna

    Resolved Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. We never said the requirement was halted, we said automatic suspensions was halted temporarily. Two weeks ago, as part of our maintenance...
  10. Anna

    Question about theWebsite

    The site is next up for an overhaul, we just want to get all the underlying code, including our backend for account management, up to date and modernized before we start changing the visual parts as well.
  11. Anna

    Resolved Apache is functioning normally

    You might need to clear cache. I see a page with red text (video jukebox home page) on white background.
  12. Anna

    Resolved Getting error 503

    I see that your site works without errors right now. However, some of the content is questionable since free hosting does not allow adult content. With the variety in your shop you may be better of with premium hosting. If you wish to remain on free hosting any adult items needs to be removed.
  13. Anna

    Resolved PHPMysql

    PhpMyAdmin can only be accessed from "MySQL Management" page. We removed the link from under "Extra Features" as that consistently asked for username and password, which caused for confusion. The link under "MySQL Management" will automatically log you into phpMyAdmin, but it will only work if...
  14. Anna

    Resolved Can not open cPanel and my domain is not responding

    During testing you managed to get your self blocked for attempting, and failing, ssh logins. SSH is not available on free hosting, and I know some secure protocols in ftp (SFTP) does use that as their login port which is likely why. I have removed your IP from the firewall.
  15. Anna

    Resolved i can't access my control panel i need help

    We can't control what IP you connect from, we don't have anything to reset as it is logged on each visit and not a setting. You might be able to login directly to DirectAdmin, but keep in mind that it does not log towards keeping your account active in that case. Your server is...
  16. Anna

    Resolved Can't access account at all

    You're permissions was a bit off, starting with public_html being wrong which is likely the main reason for the errors. I have corrected all permissions by running a recursive command on the server. Typically files should have: 644 and folders 755 Having any of the files/folders inside...
  17. Anna

    Resolved HELP!! Can’t Access Control Panel Backend For Website or Website Itself!

    Restore is running for your account now and the account should be good to go in a few minutes.
  18. Anna

    Resolved 'Apache is functioning normally' and control panel issues

    Restore is running for your account now and the account should be good to go in a few minutes.
  19. Anna

    Resolved 'Apache is functioning normally' and control panel issues

    I'm looking into this. The restore package was not readily available on the server that I have access to, but I have notified admin that can access them.
  20. Anna

    Resolved which nameservers to use

    Yes, the .2 IP points to the old server that will be taken offline eventually (they remain as an extra backup so far)
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