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  1. Anna

    Subdomains do not work after cpanel update

    The system may be a bit delayed with some updates, which means that parts of the system probably still recognized your x10host.com domain as the default and named the file after that. Just remove it and put the contents you wish into that folder.
  2. Anna

    Http error 503 - Backend fetch failed

    Directory listing is off by default on DA, so that's not it, I added that line to my .htaccess just to be sure and no difference.
  3. Anna

    Http error 503 - Backend fetch failed

    Yeah, looks like you are on to something there, I just did a test and I get the exact same listing if I do /icons/ on my url for the free account I have. Somewhat annoying, but appears to be from the server itself. No idea if it can be blocked in some way, but I'll check that out a bit.
  4. Anna

    Website not accessible, but FTP possible

    Looking into this. Looks like your account may have an issue, did you ever manage to log into DirectAdmin after going into the panel? What host do you have for the ftp, due to the account issue I'd guess you are connecting the old server and not the new one, as ftp would likely not work either...
  5. Anna

    Security Certificate expired

    Yes, that would be normal since there certificate is for the server and not your domain. When I check with chromes dev tools, under network I see that the redirect is coming from wordpress: "X-Redirect-By: WordPress". What does it say for "Site Url" and "Wordpress Address"? If those says...
  6. Anna

    Http error 503 - Backend fetch failed

    I doubt that re-restore would help, but I can check if the package is present if you are willing to give it a go. Interestingly enough, the /icons/ works even if that folder is not in there (renamed it quickly to test), though not too surprising given the issue. @garretroyce: If it was linked...
  7. Anna

    Request: Disk Space Increase

    We don't do unmetered directly any longer, in order to prevent abuse you now have to request each needed upgrade at which point the account is reviewed. I have doubled your diskspace. If the need arises again you can always do another request, note though that you need to be using the full...
  8. Anna

    Security Certificate expired

    Apache functions normally is "normal" behavior for ssl if it isn't properly configured. With DA you can have separate content on https and http, though commonly one set them to be the same, using the public_html. SSL is turned on in order to get around that, but you can not currently install...
  9. Anna

    Is there a last chance?

    The account englis45 isn't deleted either, I can see it still existing properly on the server. Same advice as above goes for the http error.
  10. Anna

    Is there a last chance?

    The account isispere is not deleted. Any support requests for it needs to come from the linked forum account (which is artesx12, pass should be the same as for the panel on that account) I see there's an http error 500 on it, often that has turned out to be due to wrong php version (all...
  11. Anna

    Please help disk space at full capacity.

    As per your previous threads, you will need to post the request from the forum account that does actually hold the information about your hosting account. This forum account have no active hosting account linked with it.
  12. Anna

    Security Certificate expired

    Since we no longer use cPanel it would not be possible to renew it. And it should not have been an option under cPanel either truth to be told, it was a misconfiguration after an update that caused it to be turned on. To ensure you don't get any errors you should set your site to use http only...
  13. Anna

    Can't access to Cpanel and my website it's down

    The reason was we actually purged accounts where there was no login made in the past 90 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...
  14. Anna

    Subdomains do not work after cpanel update

    If the domain previously was a parked domain, it would now be a domain pointer. Pointers are "dumb", they can not hold any configurations of their own, they will only duplicate the default domain. So in order to get a subdomain with the pointer, an exact match must exist on the default domain...
  15. Anna

    Can't get to site, cPanel or connect via FTP

    The reason was we actually purged accounts where there was no login made in the past 90 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...
  16. Anna

    Website not accessible and says apache functioning normally

    Your account should now be sorted, please let me know if you find anything that isn't working properly. The reason was we actually purged accounts where there was no login made in the past 90 days (the requirement as per ToS is to login once every 30 days), but since we purged without...
  17. Anna

    Unable to access cPanel

    My apologies for not noticing this when I first checked, but there is indeed an issue with your account, some parts appear to not have transferred properly. I'll see to that it gets sorted as soon as possible
  18. Anna

    cPanel access error

    Your account should now be sorted, please let me know if you find anything that isn't working properly. The reason was we actually purged accounts where there was no login made in the past 90 days (the requirement as per ToS is to login once every 30 days), but since we purged without...
  19. Anna

    Can't get to Website or Control panel

    Indeed you were blocked. Please note that we advice that you always login through the panel on our mainsite. Changing password from within DA (if that's where you changed it) is not advised as it will re-sync and update to the same password as you have for the panel the next time you login...
  20. Anna

    Website not displaying & cPanel/DirectAdmin not accessible

    @clownsga, @mcsaax10, @jdnotion Your accounts should now be restored, please check that everything works properly. Please note that should you have any remaining issue, start your own separate threads, that makes it easier to keep track of who got help and not already.
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