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What are you having as your hostname on ftp? Your account has moved to a new server so if you use the server hostname you'd need to update the settings to reflect the new server. If you have a custom domain that does NOT use our nameservers you'd also need to update that with the new IP, which...

Databases should stay up, the underlying cause was identified last night.

Chrome should work fine, that's what I use.

From what I can see it might be related to the fact that absolute paths have changed with directadmin, to get to public_html you would have to do: /home/myname/domains/<domain_you_want_to_view>/public_html/ Also if my.site.com would be something you use as a referens for what was an addon...

You are correct, for free hosting ssl is not available (you need a valid certificate for it to display properly, if there isn't one you get that message)

Your page now loads fine for me, if you still get issues you may need to clear browser cache (or wait for it to expire) SSL should never have been available on the old server either, but we have learnt that one server had it on by mistake for a while.

Databases should be back to working, we'll keep an eye on it just in case though.

What errors are you getting, if any? I did not find your IP in the firewall so you are not blocked from access.

Found your IP in the firewall due to too many Failed FTP login. I have unblocked your IP. As spacresx said, direct login would be at: https://x13.x10hosting.com:2222/ If that fails you please only try once as that would mean your password likely is messed up and I'd need to set you a new one...

I did find your IP in the firewall. If you still can't login let me know, there has been a few cases where password has gotten mismatched and thus the sso page sends the wrong password. Also if you go for directadmins serveraddress directly you should use the hosting username (same as here on...

There are a couple ways, one is to edit the database using phpmyadmin, making sure siteurl and home is set with http There are file options as well, as outlined in this article: https://wordpress.org/support/article/changing-the-site-url/ There is no option in the wp_config regarding this by...

I just noticed that you are using Internet Explorer (by the look of the screenshot), and that has been reported to give issues. I did test with my account and I get the same if I user Internet Explorer. Do you have an optional browser to use? I'll see if I can dig up something about the...

There are actually a lot countries we no longer provide service to for various reasons, however being an old user that shouldn't have affected you so I made a small change which should allow you to bypass the restriction. As for database issue, we're aware and it should be sorted shortly

Your database has been restored. I noticed that your site tries to use https with a redirect that appers to originate in wordpress, unfortunatly apache has a "feature" where it refuses https without a valid certificate so you'd need to make sure wordpress responds on http

This is an interesting one. I have access to phpmyadmin for the old servers so it should be an easy one, however I don't see any databases on that server with your name on it. I even checked all servers and not just the one your account was previously on just in case. I'll have to check with the...

We do have full backups. Do you need both files and database or just database (the method for it would differ, if you lack both files and database we'll have to re-apply the migration package and I'd have to escalate it to higher ups for that, if you only need database I can sort that as I have...

If you click the name of the database you should be able to add users (and change password for existing ones if needed) Just got word back from admins that max_allowed_packet has now been increased on the new servers to match the old ones, so it shouldn't be a problem to restore to the correct...

The easiest way right now is probably to login to directadmin, then click on your username in the top right corner and change the password to be the same as you use for the sso login page. Eventually we'll have the systems tied together so the passwords get synced, but it appears that...

I did manage to get a copy up to wp_a database, though I did run into the same issue with max allowed packet. I found the exact row that was causing it so I modified that one. The affected row had to do with favicon. I'll have a word with those with better level of access then me about...

are you able to login if you go directly to https://x13.x10hosting.com:2222 same username as here on the forums, same pass as the main login screen, there has been some cases where passwords have ended up a bit messed, so if that still fails I'll likely have to set a new directly on the server...