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  1. Anna

    Godaddy Domain name

    You need to remove all other nameservers, for the domain to properly work it can only have ours listed.
  2. Anna

    inodes filling up

    Keep in mind that all emails that you save on the account is also going to count towards inodes, so you might want to remove old emails as well.
  3. Anna

    home page not loading under domain name help please...

    There should not be a delay with uploading through ftp, however if you visited your site before it was fully uploaded it is possible that your local cache loaded the old site for you, or your ISP also does some caching to speed things up which would seem like a delay when making changes. To me...
  4. Anna

    Can't send email in using php

    The from address must be one that is present in your account, in other words an email address that you created under your domain. What you are attempting with your script would be called spoofing (pretending to be a sender you are not, gmail in this case), and this is not allowed and would be...
  5. Anna

    Creating subdomain not working

    When creating the subdomain, make sure you put /wp as your document root. The default would be to create a folder called blog (the subdomain part of the domain) and point towards that. One option you have now is to simply move your wordpress files to the folder the subdomain points at, the...
  6. Anna

    Enable intl extension

    As posted as response to the original poster: "Please switch to the cPanel x3 theme, and then click the "Select PHP version" icon. Then, please tick the checkbox that says "intl", and press Save." To get more emails and addon domains you would need to upgrade to premium hosting, see...
  7. Anna

    x10hosting: 2018's Top Free Web Hosting Site at No.2

    Technically they can get unmetered storage, its just not a plan for unmetered you are put on anymore. Users just need to request an increase of space once they start to fill up the current allottment, and if they meet the requirements we bump them up a bit (double at first), if they fill up...
  8. Anna

    Full server path name in URL

    Check .htaccess and enable/add RewriteBase / (assuming the .htaccess is in the public_html root, if in a subfolder it would need to be like RewriteBase /subfolder/) Needs to go before any rewrite rules and after rewrite is turned on, many times the .htaccess that comes with a cms/forum and such...
  9. Anna

    Support for my website

    Did you upload all files to the folder "public_html"? Only files in that folder will show online.
  10. Anna

    files deleted automatically

    It is in the ToS: File Storage Hosting accounts may not be used to store backups, personal files, or non-web accessible files. Any files hosted on the account must be directly related to the website the account is intended for. Files over 10MB in size will be automatically removed from...
  11. Anna

    Change Main Domain ?

    You can request to have it changed, but you can't change it yourself. The request must come from the forum account that is linked with the hosting account so we can verify you as the owner. The account you post from now is not linked to any hosting account.
  12. Anna

    Sign-In Directly to cPanel File Manager?

    No, there's no way to login directly to the filemanager area, you might be able to login using the cPanel signin page which would bypass the portal, but the time saved is minimal and it does NOT log you as active. I'd suggest using ftp in your case, as that is the fastest way if you only need...
  13. Anna

    Change e-mail address on account

    You should be able to do it under settings once you have opened cPanel in the control panel at https://x10hosting.com/sso/login Just update "Contact email address" with the new email address and confirm with your current password, and click save. You should then recieve a confirmation email at...
  14. Anna

    Request for unmetered storage please

    That will currently not be possible. The way your site looks right now there's a lot unrelated files as there's no link or evidence that the many .wav files are actually related. Also there has been a policy change, we don't do the unmetered plan anymore, at most we could double the space...
  15. Anna

    Is there any way to request a move from xo4 to xo3 server for an existing free hosting account move

    I would think so if you sort of got it working on one of the free servers, but as I'm not familiar with that script at all I can not say for sure unfortunately. You could try sending a message to those that actually work with the premium hosting and hopefully they have a better idea if it would...
  16. Anna

    Is there any way to request a move from xo4 to xo3 server for an existing free hosting account move

    The accounts won't be moved between servers, and you can not chose which server you'll end up on during signup. Further more you're only allowed one account, so if you have two currently you would need to cancel one to avoid having both suspended. Some things are not meant to be hosted on free...
  17. Anna

    403 Error

    Javascript is not a serverside script, it is executed in the browser only and is depending on if the viewer of the site have javascript on or off in their browsersettings.
  18. Anna

    Increase in disk space please

    I have doubled your available space.
  19. Anna

    Change my Domain name

    The username, and thus the path to your files, can't be changed the same way as a domain is changed. However the only one that would actually see those are you so it doesn't really matter to the visitors of your site. Only way those will change is if you delete the current account and create a...
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