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  1. Anna

    [Request] Rename/Change Free Subdomain

    I'm sorry for the delay in response here. Your domain has been changed as requested. Don't forget to update any scripts you may have to reflect this as well.
  2. Anna

    403 Error

    Only php, and html, are supported on free hosting, any other script languages are not possible to use with free hosting. As it is right now only premium is available as an option if you need cgi scripts to work. See https://x10premium.com/ for pricing options.
  3. Anna

    Unmetered Disk Space request

    I have upgraded you to the unmetered plan, you should see this reflected shortly. Keep in mind that there are still some restrictions as per our ToS
  4. Anna

    Emails sent to my domain are being bounced

    Make sure to check in your email client that you do not have the option set to keep them on server until you remove them, if such option exists that is. IMAP would always leave them on server though as that is a protocol that lets you sync with multiple clients (devices) if needed. While the...
  5. Anna

    Would like to increase the space for my webhost.

    Technically it is a violation to give away hosting to a third party from your free hosting account, which would include family members. Is there any reason why you don't help the kids set up their own accounts instead of using yours? That being said, the ToS also limits galleries to a max of...
  6. Anna

    Disk space increase request

    I have upgraded your account to the unmetered plan. Keep in mind that there are still some restrictions as outlined in our ToS
  7. Anna

    Emails sent to my domain are being bounced

    One of your email accounts are using well over 400 mb of space, this would be counted towards the total for your account which would in your case be 512 mb. So while technically you set the email accounts to have unlimited they are still limited by the space available for your account. Since...
  8. Anna

    First page in the domain

    rename it to index.html, notice the case on the first letter. Linux (what our servers operate on) is a case sensetive OS meaning Index.html and index.html is two different files in the system.
  9. Anna

    Disk space increase

    I have upgraded your account to the unmetered plan as you do qualify for that. You should see this reflected in your controlpanel shortly There's however one thing that is of concern, that is that you seem to have about 200 mb of image backups in the wp-content folder. Backups should not be...
  10. Anna

    twitter and youtube icons dead and outside links disappeared

    Could you please explain futher? Where are you seeing this behavior?
  11. Anna

    Need my domain to work

    The parking is the most vital part actually, that is what ensures that the requests to the server are recognised and that the response is with the correct content. The .htaccess part is technically not needed, it just makes sure that if someone happens to come across the x10host.com domain they...
  12. Anna

    Unable to access cpanel

    I have for now set your account to the full cPanel x3 theme, which appears to be somewhat working though it does give a couple errors that seem to be more towards the theme then to function, so I'll ping someone with deeper access to check further
  13. Anna

    unlimited disk transfer babui.no or babuino

    The account need to be at least one week old before it can be upgraded. Also keep in mind that even with unmetered there are some restrictions as posted in the ToS for instance: A portfolio site could be considered a personal image gallery
  14. Anna

    illuminated server down

    Are you still seeing an issue with this? As of right now I can reach your site as well as the cpanel login page
  15. Anna

    Max emails used but none are listed to remove?

    Actually it may clear on its own, that's what happened on the other one. Probably a cron or something that cleans up so there's no email addresses for unused domains lingering. And by taking a quick look on the account it appears to have resolved it self as I now see one email account added...
  16. Anna

    Problem setting up a parked domain

    The A record should not change unless you for some reason are switched to another server during a larger mainenence period, or end up having to recreate the account at some point in the future as there's no guarantee you'll end up on the same server.
  17. Anna

    Problem setting up a parked domain

    That was never a valid A record for our free hosting servers, as far as I can recall, for the last few years they have all been in a totally different IP range. The server you are on right now have 198.91.81.5 as the IP you should set for an A record. In order to get the domain to work, it...
  18. Anna

    Getting "An error was encountered on our end" during login

    Are you still unable to login? I just tried on my account and that worked without a hitch, although perhaps a tad slow. For the record, it is much easier for us to track problems, and how spread/common they are, if you start a new thread instead of "reactivating" an old one.
  19. Anna

    Can't sign in to my account

    Are you still unable to login? I just tried on my account and that worked without a hitch, although perhaps a tad slow. For the record, it is much easier for us to track problems, and how spread/common they are, if you start a new thread instead of "reactivating" an old one. Also what I have...
  20. Anna

    403 Error

    @Livewire I'm guessing mod_security is in play here
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