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  1. Anna

    Prestashop Localhost to x10hosting mysql phpmyadmin

    The db server should be set as localhost. _DB_USER_ and _DB_PASSWD_ would not change because you import a backup, but they do need to match what you have used when creating the database here on the server. Note that under databases in control panel you have the option to create a user and add...
  2. Anna

    Hello people!

    Hello and welcome to this community. As you already noticed there's not that high of an activity level here, especially not in the offtopic area. The community is mainly a place to seek help and advice for those that use our free hosting service. That said, you are more then welcome to hang...
  3. Anna

    Request to delete my forum account

    Each hosting and forum account are linked to a "client account" on the system, removing the hosting account still leaves the client and forum account, but you should be able to login to that account and create a new, linked, hosting account. Using your email as username should allow you to...
  4. Anna

    my website has been suspended

    Neither of those domains are currently in use. If you had the accounts and they got suspended, they would likely have been terminated for inactivity, which happens if they are left suspended for more then 21 days. It is a requirement that you do login the your account at least once every 30...
  5. Anna

    Request for more disk space

    There are a few requirements you need to meet before being able to get that upgrade, one being that the account is at least 7 days old, yours is newly created so you would not be eligible for the upgrade now. The other requirements are that the account is in par with ToS and that there is a...
  6. Anna

    Domain Does Not Exist

    It could be that your ISP has some kind of cache on their end that prevents you from seeing the site properly. I can confirm it works fine for me.
  7. Anna

    Incredibly slow site. Will premium membership fix?

    It should help to upgrade to premium hosting. Premium have far less accounts sharing the resources available on each server, so your account should in theory be able to use more resources when loading the page(s). Premium hosting also offers an uptime guarantee (SLA), and is less prone to...
  8. Anna

    Report Abuse

    On our mainpage, at the bottom there's a link to the form for contacting us and sending an abuse report. https://x10hosting.com/contact-us/report-abuse
  9. Anna

    parked domain not working

    Right after you park a domain there is often a short delay (dns propagation) before it works properly, if you by any chance visit the domain while propagation hasn't completed for your area of the world the faulty page can be stuck in cache for a bit. If it still doesn't work, please let us...
  10. Anna

    how to link tk to 10hosting wordpress site

    The proper steps would be: 1. set the nameservers to ns1.x10hosting.com and ns2.x10hosting.com 2. Add the domain as parked or addon domain depending on where your wordpress is installed, if on main domain you would want the parked option. 3. login to the admin area of wordpress and update the...
  11. Anna

    Is it possible to point my domain to x10hosting account without changing DNS server at provider?

    That is correct, the A record should be pointed to that IP. Most domain providers have means to change dns, but we know there's some exceptions. If it is absolutely impossible to change nameservers, let us know and we'll see about an admin adding it for you, though that could come with a bit...
  12. Anna

    Is it possible to point my domain to x10hosting account without changing DNS server at provider?

    You would need to set the nameservers on the domain to ours, ns1.x10hosting.com and ns2.x10hosting.com, in order to be able to add the domain in the controlpanel. This is required for a couple reasons, one being to verifying that you own the domain and to make sure no one tries to add an...
  13. Anna

    Can't connect via FTP

    kodi is not the cpanel name for your account, so if it is your intention to use the main account to login, you have the username wrong. If you created a ftp account for a separate login, the username would be in the form user@mydomain.pcriot.com, so again kodi would not be a valid user, which...
  14. Anna

    Just signed up for account... what do I do next?

    That would not be allowed, even if you intend it for personal use only. We do not allow using the service as a filehosting service. All files you put on the account has to be related to the site you put on the account, if you do not plan on having a website, then this service is not really what...
  15. Anna

    Point Domain to x10 Site

    Parked domain is what you would want. Ensure that the script you use is also configured to use the custom domain, often they do an internal redirect to the domain they are configured (installed) for.
  16. Anna

    Mistake...

    Yeah, thanks for pointing that out, here's the link: https://codex.wordpress.org/Changing_The_Site_URL
  17. Anna

    Mistake...

    This article on wordpress might help, there's a couple ways to change the settings by editing certain files, the wp_config.php option probably the easiest one in your case.
  18. Anna

    how to properly use directories

    Everything regarding your site needs to go into the directory named "public_html". Html, css, images and scripts alltogether, with the same directory structure you have on your local computer (assuming you did the development there). Keep in mind that we use linux servers which are case...
  19. Anna

    Assault Cube server

    No, that won't be possible, at least not on free or premium shared hosting. Possibly on a VPS, depending on specs required, though that would assume the game is compatible with linux.
  20. Anna

    Using G Suite For Email & Domain

    Also make sure that you have a proper A record set up at google, without that the domain will not point correctly after you change the nameservers back.
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