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  1. Anna

    On x01 still files missing and getting 403 error

    Closing duplicate. Stick to one thread, makes it easier to supply support.
  2. Anna

    Change domain name

    Any sub domain we provide would work on any server, so you'll need to chose which one you want of the two you supplied. Also as pointed out by descalzo you should post from the linked forum account for any support requests so we know it is your account you want to make changes to. If you do...
  3. Anna

    All MySQL data bases used?

    You can remove the database not in use through cPanel, there's two listed in there for you, the second one does contain data by the looks as well.
  4. Anna

    Subdomains

    DNS propagation is usually a matter of an hour or two, though in extreme cases it can take as long as 48 hours. If you tried viewing the domain before it was propagated and were met by the default page, that one is notorious for sticking so you'll likely need to clear browser cache to view your...
  5. Anna

    Need database backup

    There's no hosting account attached to the forum account you are posting, the request needs to come from the proper forum account (applies to all types of support questions). If you do not know what forum account is attached to the hosting you can see information, and if you wish change the...
  6. Anna

    Wrong site showing for my account.

    If you still get the wrong content on your site, please try clearing browser cache.
  7. Anna

    Redirect to ACCFL

    If you still see the wrong content, please try clearing browser cache.
  8. Anna

    My x10 website has been taken over.

    If you still see the wrong content, please try clearing browser cache.
  9. Anna

    How did I get hacked?

    If you still see the wrong site, please try clearing browser cache
  10. Anna

    Website redirects to somewhere else...

    The issue affects only accounts that have NOT yet been transferred to the new server. Currently for some reason httpd.conf decided that the footy page (which is actually the first entry in said httpd.conf) should be default for unknown domains, rather then the normal default webpage that cPanel...
  11. Anna

    Website redirects to a football site.

    Don't panic, things will get back to normal, appears that httpd.conf is messed up causing all domains to point to the same place, we're looking into it.
  12. Anna

    Website redirects to somewhere else...

    Don't panic, things will get back to normal, appears that httpd.conf is messed up causing all domains to point to the same place, we're looking into it.
  13. Anna

    Site down, but not indicated on the 'Status Page'

    If the status updated doesn't say all maintenance is completed, then yes, you should assume that there may still be issues that stems from the last update. Vox and Level started their actual migrations about 15 hours ago, prior to that accounts on those servers would have worked just fine...
  14. Anna

    Have my files been deleted?

    Migrations are on level AND vox right now. See http://status.x10hosting.com/
  15. Anna

    Website still unavailable

    eventually the portal should properly direct you to the new server, there's some parts of the backend that needs to be configured for the new servers.
  16. Anna

    Account suspended for inactivity

    I have just spoken to the admins in charge, if you signup again, we can restore your files into the new account. Please do the signup from being logged into the portal so the new account comes under the same forum account.
  17. Anna

    Account suspended for inactivity

    For the record, this is the ticket system, regardless of being logged into the actual hosting account or not. I did a look up on your account, unfortunately it appears that due to the maintenance your account was terminated prematurely (that is before the normal 21 days grace period was up). We...
  18. Anna

    Cancel and delete free account

    In your portal, under account setting you will find the option to delete account. Please note that forum, and client, accounts remain, only the actual hosting part is deleted.
  19. Anna

    Website migration from one x10 account to another

    Since it would be the premium staff that would be the ones that could possibly do that, you should ask in a ticket at the clients area, so you can get an accurate answer.
  20. Anna

    MySQL IP

    localhost You won't be able to access the database from outside of your account here with us.
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