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Hello, Are you using the x10hosting Basic theme or the full cPanel x3 theme? There has been reports of adding addon domains not working properly in the x10hosting Basic theme, we thought we had gotten it sorted though. If you still have an issue, could you try switching to full cPanel x3 theme...

I have updated your plan to the new one.

Alright, thanks for the explanation on how the zoom.it works, I didn't look it up and thought it to be a place where you also stored the images, thus making the ones on our servers redundant. I have now upgraded your account to the unlimited plan.

I see that you already have a parked domain in your account, is there any problems with how the domain works? I also noticed that it didn't work properly but rather threw me a 404 not found, which I managed to sort out by changing the permissions of the folder public_html, that folder needs...

The limitations on ftp connections has been around for years, it was already implemented when I signed up for free hosting back in 2007, back then I even think it may have been limited to one connection whereas it is now supposed to be two. I'll relay information so a higher admin can...

There's no hosting account attached to the forum account you are posting, the request needs to come from the proper forum account (applies to all types of support questions). If you do not know what forum account is attached to the hosting you can see information, and if you wish change the...

The name became pattinso due to the system simply taking the first 8 characters of the domain when creating the account. It can not be changed. However if you have a second forum account you can switch which one is linked with the forum account. After changing the name servers you would need to...

The sub domain you mention does work fine for me at this time. There is always a small delay (usually just a few minutes at most, but if there's a lot going on with the server it can take a bit longer) when adding new domains (subdomains, parked domains, addon domanis all the same), if you visit...

public_html is meant to be included in the disk space usage. As for the unlimited storage offered, see this thread for more information: http://community.x10hosting.com/threads/did-you-know-we-offer-unlimited-disk-quota-learn-more-here.173837/ Short story, we do limit new accounts initially...

The time it takes for servers to know about the change does vary, so you might need to wait a bit longer before being able to add it. Two hours would be within the normal range of delay before changes are known all around, however it can take as much as 48 hours (rare).

Knowing the domain would help determining the reason for it to fail. How long ago did you change the name servers? Generally there's a small delay before the "world" knows about the changed name servers, until that information actually reached the servers it will still see the domain as using...

Only logging into the portal will count as activity. We do not track if you upload files on ftp, or if anyone visits your site.

Your account has now been upgraded to the unlimited plan.

Hello, I notice that you have an account that has an old, discontinued plan. I can upgrade you to our new plan which has unlimited diskspace, there's however a couple draw backs compared to the plan you are on right now. With the new unlimited plan you would only get a max of 2 addon domains...

Your account has been upgraded to facilitate the unmetered storage.

The majority of the space seem to be taken up by a full backup of your site. I do recommend that you download that to your local computer and remove it from the server. Backups stored on site would not be very useful in the event something went wrong with your account, they would be just as lost...

Hello, Do you get any errors, or what happens when you try visiting your site? I just visited your site without any issues at all. Have you tried clearing browser cache?

That error would likely be due to some files not properly being uploaded, specifically the file common.php seem to have failed. In the ftp client make sure to have it set to not transfer more then one or two files at a time, there's a limit on how many open concurrent connections you can have...

What errors, if any, do you get when trying to access through ftp? If you could copy and paste the entire response from ftp that would help finding out why it doesn't work. As for database backups, that would be through phpMyAdmin in cPanel, which leads us back to if there could possibly be a...

Hello, I looked your account up based on the domain you provided and noticed that there is no forum account attached to the hosting account in question, so could you please log into the portal and go to "Get Support" -> "Visit Forums" and link it up with the forum account you use? On the popup...