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  1. Anna

    plz unsuspend my account

    The only way your account is getting unsuspended is if you provide a valid license number for the vBulletin in your account. If you do not have that, it means that your install is made with an illegal, nulled, version of vBulletin and the account will then remain suspended until terminated.
  2. Anna

    name server

    name servers are: ns1.x10hosting.com and ns2.x10hosting.com
  3. Anna

    Request my site be moved to a different server.

    There's currently no attacks going on. As stated there's no option to switch free server, but upgrading to premium hosting, or Illuminated will put you on a new server.
  4. Anna

    MYSQL Server :??????

    mysql server host is "localhost" without the quotes.
  5. Anna

    [Your Account is Currently Suspended], please active

    You would need to request that your current free account is migrated over to the premium server by opening a ticket in the premium support. Please include your current cPanel username so we can find the right account to migrate.
  6. Anna

    [Your Account is Currently Suspended], please active

    Please do note that even with Prime applied you will need to make a full translation of your site into one of the following languages: English, Spanish or French. Currently the Prime membership can only be paid for using paypal. Our Premium hosting does not have a language restriction, and...
  7. Anna

    MYSQL Panel

    phpmyadmin will allow you to export a backup of your database. You can access phpmyadmin through cPanel.
  8. Anna

    Account Suspended

    You will not be able to access your account anymore, all access is permanently revoked. The account itself will be terminated in due time.
  9. Anna

    suspension

    See the reply to your other ticket about the same thing. Closing this to avoid confusion.
  10. Anna

    how can i unsuspended my account ?

    For this time, I did that for you. Should it happen again you are able to unsuspend yourself from the account panel, if the reason is inactivity as it was now. To avoid that type of suspension you need to login here at the forums at least once every 31 days. You could also go for a Prime...
  11. Anna

    Problems Posting into Forum

    Should be sorted now, I manually moved your forum account to the registered users group rather then the "awaiting email confirmation" group.
  12. Anna

    Error database conection

    please try now, should be sorted.
  13. Anna

    Question

    If you get that number of visitors you should definitely consider upgrading to premium hosting. You will no be upgraded automatically, and you will need to purchase a premium hosting plan
  14. Anna

    Domain Adding Problems

    I'm gonna escalate this one up, thread will appear as closed, but the ticket will be active and can be accessed through the account panel. Looks like I'll have to do a little trick and add it from the backend. Please let me know what folder the domain should be pointed to.
  15. Anna

    unable to Add Domain

    I'll escalate this one up.
  16. Anna

    Creating FTP account for seperate domain on paid hosting?

    host as in what are you putting into the host field in filezilla?
  17. Anna

    Creating FTP account for seperate domain on paid hosting?

    since you have a premium account, you might be better of to ask for support regarding connectivity on that ftp account through there. what are you using as host for that ftp account? There can only be one main domain.
  18. Anna

    Domain Adding Problems

    Please try adding it now.
  19. Anna

    Creating FTP account for seperate domain on paid hosting?

    Yes, that would be the default way for cPanel to handle ftp accounts, they are always created like username@maindomain.com
  20. Anna

    Creating FTP account for seperate domain on paid hosting?

    On premium you can add as many addon domains as you like, there's no limit. The part about addon domains and parked domains is the same for premium and free hosting, so you can get more information at: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain
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