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  1. Anna

    transfer

    Your old account was suspended for hosting a chat script, something clearly indicated as not being allowed in the TOS. Violations of the TOS will always get an account suspended. The account will be removed eventually, and with that the domain will be unlocked. Until that happens the domain...
  2. Anna

    cPanel will not load :(

    ok, closing this to mark it as sorted. Should the problem come back, just contact us again.
  3. Anna

    Remove Account

    Account has been marked for termination. It should be fully removed within 48 hours. Note that the forum and client account will remain active.
  4. Anna

    Site always down!

    Shoutboxes are prohibited because they are generally a bit resource intense, especially those that depend on mysql, which would send out a lot of queries/minute to the mysql server. The abuse he refers to is that high load on the servers, which often cause problems, is in 98% of the cases...
  5. Anna

    Internal Server Error

    .htaccess could still be causing a problem, it is supported, but that doesn't mean there can't be something wrong with it, or rather its content. Another common cause is file permissions, they can not be world writable if they are accessed directly in the browser window. Since it happens when...
  6. Anna

    I can't remove addon domains from my hosting

    I don't see any addon domains attached to your cPanel account. In the account panel there's often a delay before the information is updated.
  7. Anna

    parked domain

    it would be at least 14 days from the time of suspension until the account is terminated.
  8. Anna

    parked domain

    It will be removed when the account is terminated. We do not expedite these things for accounts that are suspended for a zero tolerance violation of our TOS.
  9. Anna

    Account suspension

    probably because someone wants an explanation about what your account is for.
  10. Anna

    Nameservers?

    they are ns1.x10hosting.com and ns2.x10hosting.com
  11. Anna

    account

    That'd be up to you, either way your current account will not be reactivated, eventually it will be removed. Once it has been removed, you can technically sign up again.
  12. Anna

    account

    The TOS applies to everyone, we can not start making exceptions.
  13. Anna

    account

    The reason for you to upload a proxy is irrelevant at this point. Proxies are clearly prohibited in TOS, it is a Zero Tolerance violation which means the account has been permanently suspended.
  14. Anna

    Switching Plans

    We only have one free hosting plan. Keep an eye out for announcements in a near future for an optional deal. However, you can actually install several scripts into the same database, as long as you make sure they have separate table prefixes. For instance for the SMF you could use smf_ as prefix.
  15. Anna

    Site always down!

    Something for sure, though it seem to be getting somewhat in shape right now. You'll need to remove the shoutbox, they are prohibited in TOS.
  16. Anna

    Your nameservers

    yeah, your server, Starka, does seem to suffer some problems right now.
  17. Anna

    Address when setting up domain

    Most likely the domain registration will fail if you do not enter proper details. There may be an option to hide such information on a whois lookup for instance, but the domain registrar still need to have valid a address for the domain owner.
  18. Anna

    Need Clarification on TOS Again... =/

    comment systems to a blog or other similar systems would be more similar to a forum thread that's being replied to rather then a chat. Chat systems would be automatically reloading ever so often to make it more like real time chatting. Generally screenshots are not a problem, although...
  19. Anna

    Php is not working

    Perms set as 777 does have that effect, it's a security thing. In general files should have 644 and folders 755
  20. Anna

    Umm...hi there...again?

    I see an active account linked with your forum account, that account was created on October 8th. I did see a previous hosting account with the name dwhite as deleted in May for being suspended more then 14 days.
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