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  1. Anna

    databases lost

    Hello, I have restored the databases.
  2. Anna

    Suspension

    Hello, The resource monitoring script was turned back on just yesterday, during our server work it has been offline. This is from the log: Tue 10 Aug 2010 20:25:13 / 1281486313: cpu: 67.000 mem: 0.100 ctm: 00:00:00 commands: (1 total) You did use 67 % of one CPU at...
  3. Anna

    Waiting over 24 hours for email verification from .x10 servers

    Hello, What cPanel user name did you sign up for? I do not see a hosting account linked with your forum account, nor do I see a pending account so I can not really check what has happened. Further more, that account ID did not return any account information.
  4. Anna

    Any reason why I got suspended for high-resource usage?

    Hello, Looks like the Joomla installation you have under shadowslash.co.cc/sst is the cause. This is a short part from the log: Tue 10 Aug 2010 22:05:59 / 1281492359: cpu: 217.500 mem: 1.100 ctm: 00:00:00 commands: (13 total) At the time that was logged, your account...
  5. Anna

    Database Error

    Hello, Your database user was not added to the database. I added it and your site now seem to work. I'll close this thread to mark it as resolved, if there's any further issues regarding this you can re-open the thread by clicking "Administrative".
  6. Anna

    500 Internal Server Error

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  7. Anna

    email account wrong tally

    Hello, cPanel should now correctly show that you have no e-mail accounts set up. I'll close this to mark as resolved, if you still have any issues regarding this, you can re-open the thread by clicking "Administrative".
  8. Anna

    500 Internal Server Error

    Hello, If it had been file permissions, it would not come and go, so that is surely not the problem. We did a bit upgrading and tweaking on the web servers, are you still experiencing any issues with this? I clicked around your site a bit and everything seemed to run smoothly.
  9. Anna

    cPanel log in and "Server Not Found" message

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  10. Anna

    Mysql problem

    Hello, This should be taken care of. I'll be closing this thread to mark it as resolved, if there's still any issues regarding this, you can re-open the thread by clicking "Administrative".
  11. Anna

    stoli server mysql

    Hello, This should be taken care of. I'll be closing this thread to mark it as resolved, if there's still any issues regarding this, you can re-open the thread by clicking "Administrative".
  12. Anna

    Unable to connect to database server! Stoli Server

    Hello, This should be taken care of, and your site seem to load up just fine for me at this time. I'll be closing the thread to mark as resolved, if you still have an issue regarding this you can re-open it by clicking "Administrative".
  13. Anna

    About CNAME and Addon Domain

    Hello, Yes, you can use a cname. For cname value you can use your main domain. Using cname may slow the domain lookup a little, so it may take a little bit longer for the site to come up in the browser, mostly not noticeable though. The reason for this is the browser first have to check the...
  14. Anna

    Cannot connect to Mysql server

    Hello, Could you please paste the whole error message? That would help us narrow it down a bit.
  15. Anna

    Serious Database Errors and Slowness

    Hello, I clicked around on your site and did not encounter any errors of that kind. Are you still seeing them? It was a bit slow on first couple clicks, but after that it seemed to resume normal speed. We have enabled the resource usage monitoring as of yesterday, which will take care of any...
  16. Anna

    Error 500 and it's love of inconsistency

    Hello, Are you still seeing this? The servers were upgraded shortly before your post, and as of yesterday we have turned on the resource usage monitoring script which will suspend anyone abusing the service, thus more resources should be available. I did notice some slowness in opening your...
  17. Anna

    emails not working

    Hello, What are the errors you get, if any?
  18. Anna

    cannot access cpanel and website does not work ww.avamai.me

    Hello, Looks like that domain is currently set as parked domain for your account, though I think it was intended to be set as an addon domain. You should be able to remove it from parked, and set it as addon yourself. If you run into any troubles doing so, please let us know which folder it...
  19. Anna

    Inactivity?

    Hello, The inactivity timer is for one year at a time, yours expired July 26th. Regarding files, I'll escalate this into a ticket, we'll need to get them from the backup server. We recently migrated to better hardware, during this some accounts didn't restore properly with all files, but they...
  20. Anna

    Premium Hosting

    note though that to get that deal, one need to pay the whole 3 years up front. You can chose a monthly payment, where it would be $6.95 /mo We do not have any other packages then the listed.
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