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  1. Anna

    [Solved] Parked domain issue.

    Re: [In Progress] Parked domain issue. The domain albedotkd.org.au is now parked in your account, and it points to albedotkd.x10hosting.com May take a little time before it is fully operational.
  2. Anna

    [In Progress] Suspended account

    Problem sorted, closing thread.
  3. Anna

    [Solved] Parked domain issue.

    re: [In Progress] Parked domain issue. Hello, With our backend being under maintenance/upgrade we don't have access to all tools we normally have. To better assist you could you please tell us what server you are on, and what your main domain is?
  4. Anna

    [In Progress] Account Suspended?

    Hello, The reason says unknown, so I have to find the staff member placing the suspension as it is a manual suspension and get the reason before I can unsuspend.
  5. Anna

    [In progress] cPanel Password

    Hello, Are you saying that you can actually login with your old password? If so you'll have to wait for the account panel upgrade to finish before you can change the password.
  6. Anna

    [In Progress] Suspended account

    I have unsuspended your account. You were suspended for inactivity. It is a requirement that you login to the forums at least once every 31 days to keep your account active.
  7. Anna

    [In Progress] Account issues (Split thread)

    Message sent to your PM inbox here in forums as that works today. Guess it was blocked due to post count (some features are blocked until a certain amount of posts has been made to prevent spam)
  8. Anna

    I'm unable to log into my existing account

    For information, you can always use yourdomain.com:2082 for cPanel, so if your site is located at: mysite.x10hosting.com, cPanel can be accessed at: mysite.x10hosting.com:2082
  9. Anna

    [In Progress]Data missing, cant login to FTP (Server: chopin) mqdomain.x10hosting.com

    This should now be sorted, and the account back in order. Awaiting confirmation over mail.
  10. Anna

    Un suspended my account..

    Closing thread due to no reply from OP since the 27th of February.
  11. Anna

    Trying to reset my control panel password: i didnt type well my mother's maiden name

    Re: Trying to reset my control panel password: i didnt type well my mother's maiden n Closing thread, OP has not replied since thread was started on the 26th.
  12. Anna

    Support ticket forum not working. Account suspended

    Issue sorted, closing thread.
  13. Anna

    [In progress (Anna)] Unable to log-in to C-Panel

    Hello, Your account should now be in working order again.
  14. Anna

    [In Progress] Account issues (Split thread)

    The e-mail associated with your hosting account is: icp9@hotmail.com so that's the one I sent to.
  15. Anna

    I was a VIP now I'm a Sophmore and my hosting was suspended WTF?!

    I'm not sure what was said at the time, but it is possible they meant to say that the VIP would be on as long as you had paid hosting, which allowed your free to remain active without logging into the forums. Since you no longer have a paid account, you'll need to login to the forums at least...
  16. Anna

    Multiple Suspensions and now I can't register?

    I have unsuspended your account.
  17. Anna

    [In Progress] Account issues (Split thread)

    Guess not, you don't accept PMs in the forum, I'll send it to the e-mail associated with your hosting account instead :)
  18. Anna

    [In Progress] Account issues (Split thread)

    For the record, your server is stoli. I'll send you a pm with your new password in a few.
  19. Anna

    My forum 500'd again? Another MySQL outage or something else?

    Hello, We're looking into it. There's a possible cause, we found an account to be using far to much of the shared resources which have now been suspended. We will keep an eye on Lotus for a bit though to ensure that there's no other issues.
  20. Anna

    [In Progress] Account issues (Split thread)

    what is your domain? I can ping that to find out server, once I have done that I can change the pass for you directly in our backend.
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