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Looks good - thanks guys!

Yep. I think Corey has done a partial import on x14 now and though SSO is no good I think I found a way in by accessing https://x14.x10hosting.com:2222/ directly which should at least let me take a backup of my files & database

Yes, I understand, just a bit frustrated :(

As much as I appreciate the audience, I would prefer a resolution...

Thank you for following up @garrettroyce. Unfortunately no resolution yet. The site is still down and I'm still unable to log in via SSO, though I am getting a different error now: Retrying gives the same result

Hi guys, I see Corey has resurfaced recently. Any chance you could move this along? I really don't mind about the account being inaccessible, I just want my files back. Can you please just send me a backup of my paid account?

Hi Garrett & Anna, any word?

Thanks Anna :)

No worries, thanks Garrett :)

Hi, Just following up on this thread: https://x10hosting.com/community/threads/unable-to-access-website-on-illuminated-server-error-503.207403/ My website's still down and I can't access the account through SSO (when I click "Open cPanel" the connection just times out). In the last thread Anna...

Thanks Anna :)

I can't access my website: meadia.com.au Just get the following error: HTTP 503 Backend fetch failed ReqID: 72595152602353388 • IP: 101.116.[XX.XX] Security by Cachewall I've also tried logging in via SSO (https://x10hosting.com/sso/) & the old cPanel...

It's now been 19 days and I still haven't heard anything. Could I get an update here please?

Still no response from anyone?

Thanks Dead-i! The account limits have been decreased as follows: Account Limit: Old Value / Current (incorrect) Value Disk Space: 4 GiB / 1 GiB Email Accounts: 20 / 6 Addon Domains: 12 / 4 Subdomains 12 / 4 Domain Aliases 12 / 2 FTP Accounts 12 / 6 SQL Databases...

I'm an Illuminated hosting member and I recently noticed that my account limits had been decreased well below what I paid for. I opened a support ticket via support@x10hosting.com 9 days ago and received an automated response saying my ticket (#7896) had been received but nothing else. I...

Thanks Corey! :)

I upgraded to Illuminated membership a week ago but ended up having my quotas decreased instead of increased so I sent off a support ticket with the details (ticket number 29123). A couple of days later, I realised that a number of my DNS and MX records had also been lost in the transfer so I...

When anyone tries to send an email to either email accounts (such as sales@amplaudio.com.au) or forwarded emails (such as admin@amplaudio.com.au) on my domain they get the following message: 550 550-Please turn on SMTP Authentication in your mail client, or login to the 550-IMAP/POP3 server...

It seems to be back up now. Yeah, I've been a bit disappointed by Chopin's issues lately. Maybe I should switch to paid...