aport
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I've been logging into my account fairly regularly, but when I tried to access my account today, all of my webhosting information has disappeared. I didn't receive any warning via e-mail or anything. I'm very confused as to why this happened considering on 06-29-2010 I bought a Double Everything Special for my hosting. I was under the impression that if I PAID for some sort of hosting then I should at least get an email when the company randomly deletes my files. Since my hosting was deleted and I only have a forum account on my account, I can not create a support ticket. Could someone PLEASE get back to me on this issue? Are all of my files permanently deleted? If so can I get a refund on my double everything plan that wasn't ever supposed to expire? I've always had great service with this provider and I've recommended it to everyone I know, but if this can't be resolved, I'll have to find a new home.