Account Not working

[Chirantha]

My hosting account is no longer working. What happened I tried unsuspending but it gives an error.

 

[descalzo]

You were suspended for inactivity just before the move.
This means that you will have to be unsuspended and your account restored by an Account Manager, or higher. They have a lot to do, but they should get to your request within 24 hrs.
Please do not bump this thread to get "to the front of the line".
They are fixing the oldest posts first, so bumping this thread will only put you at the end of the work queue.

Please note: main domain displays defaultwebpage.cgi , so that would need to be fixed too.

 

[Corey]

It looks like your account is now working, can you confirm?

 

[Chirantha]

no no no! I just switched the DNS of the domain (server.chiranthasoft.com) to another host! I do not have the IP of the new server here. Please help Corey . My Free hosting account panel still reports "Suspended".... username is "csoft"

PS... I'm ready to pay $3 to remove this timer thingy! do you'll accept paypal

 

[Derek]

You can get the inactivity timer here http://x10hosting.com/forums/payments.php

The Nameservers are:
ns1.x10hosting.com
ns2.x10hosting.com

If you need the A record for your server let me know.

 

[Chirantha]

Yes, I want the A record (Ip address).

I tried to get the IP from nslookup via the nameservers of x10hosting but it seems that my account is missing! Is it gone for good .

Please change my domain account to a subdomain (csoft.x10hosting.com) and fix the account. Then later I can switch back. I really need to get a DB that is inside the account.

Also how much should I pay to remove ads on the account ?

 

[Derek]

Yes, I want the A record (Ip address).

I tried to get the IP from nslookup via the nameservers of x10hosting but it seems that my account is missing! Is it gone for good .

Please change my domain account to a subdomain (csoft.x10hosting.com) and fix the account. Then later I can switch back. I really need to get a DB that is inside the account.

Also how much should I pay to remove ads on the account ?

The accounts are ad-free if you are on the newer plans.

 

[Chirantha]

The accounts are ad-free if you are on the newer plans.

Well Sadly my account is 5 years old well I want the same features but without ads how much should I pay any how, get my account up and change domain to csoft.x10hosting.com.

Thanks

 

[Derek]

Yeah mine is that old too, I have the same plan.. I am not sure if the ad-code even works anymore.

Chopin A Record: 69.175.104.34

 

[Chirantha]

Yeah mine is that old too, I have the same plan.. I am not sure if the ad-code even works anymore.

Chopin A Record: 69.175.104.34

Well, the account is not working still do I have to wait for Corey to fix my account?

 

[Anna]

Hello,

I'm showing that your account has all files present in public_html, so it should work. Although since your domain does point elsewhere it is hard to check for any issues that could be with the account.

There are 3 databases present, none of them has a user attached, so re-creating the database users would be needed.

Also, if you had any addon domain, you'll need to re-configure them from the look of things, as there are none present in your cPanel. If you get any errors let us know, if you include information about what folder they should point to we can help you sort them.

If you have any problems to login to cPanel, please try updating your password through the account panel, it is a common issue that usually gets resolved by doing so.

 

[Jarryd]

Hello,

As we have not received any replies i am marking this ticket as resolved. If you have any further issues please re-open this ticket or create a new one.