Account STILL suspended...?

[redoakranch]

I know there's been a lot going on, and I've been reading the update threads, but I seem to be stuck in an ongoing limbo. My account was on cossacks, now I get the message that my account is suspended and I am getting this:

Unfortunately this suspension is not able to be resolved automatically. To resolve this suspension please open a support ticket.

When I try to open a support ticket I am getting:

Support is currently closed for the server your hosting account is on (getupdated). Please visit our forums and read the news.

I *have* read the news...am I one of the unlucky ones who's just SOL...?? Help...???

:-(((

Peg
http://redoakranch.x10hosting.com
(well, usta be...)

 

[Anna]

Hello,

I have started the restore for your account, it should be available in a couple hours.

I'll close this ticket, you can re-open it by clicking "Administrative" if the account is not back in working order in 24 hours.

Ps. your new server is Starka - https://starka.x10hosting.com:2083

You might need to update the password, as it is a known issue that passwords does not work properly after migrations. If that is the case, and the account panel hasn't yet been updated with the correct information, you'll need to re-open and request that we change the password for you.

 

[redoakranch]

Anna, thanks for your help - at least I can *see* my website at http://redoakranch.x10hosting.com now. But when I log in from here:

https://x10hosting.com/control/login.php

The main page still says:
Free Hosting: suspended username: redoak

And it still says:
Hosting Server: getupdated

Side note: I can only log in from that link using my email addy (not my user name), though it does take my password.

When I try to log in from here:

https://starka.x10hosting.com:2083/login/

I simply get "login failed".

Nerts. :-(((

-Peg

 

[Anna]

See PM.

 

[Jarryd]

Hello,

As we have not received any replies i am marking this ticket as resolved. If you have any further issues please re-open this ticket or create a new one.