Account suspended

[speedstar]

I think my account is suspended. When I try to login to Account management system I get the following message:

The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

Please be sure you are using the correct account to access x10Hosting's account management system. You should be using the forum account that you provided during the hosting account signup process. If you are not, this error is most likely the result.

If you have successfully logged into the account system in the past, this error may be the result of the hosting account no longer existing. If you have not accessed your x10Hosting account in an extended period of time, it may have been terminated with our inactivity policy.

If you've recently signed up to find that your account errored during creation, and you selected to "reattempt" or "cancel" your account signup, you will see this message until you sign up for an account again.

To receive a definite answer regarding the status of your account, open a support ticket at: http://support.x10hosting.com

 

[galaxyAbstractor]

if you have been inactive for more than 24 days (recently changed to 41 days), your account might have been terminated.

What is your cPanel username?

 

[dpilmore]

if you have been inactive for more than 24 days (recently changed to 41 days), your account might have been terminated.

What is your cPanel username?

are you sure thats not supposed to be 14 days recently increased to 31 days?? :biggrin:

 

[Anna]

termination time is inactivity time + 10 (accounts that are suspended more then 10 days are put up for termination) which probably is what vigge_sWe is refereeing to.

 

[kmanigat]

how do i reactivate my account ?

 

[Anna]

how do i reactivate my account ?

Do not hijack other users support threads.

Your account is not suspended. If you have any issues you should start your own thread, don't forget to include as much information as you can about your issue.