Resolved Apache is functioning normally

[alvarogo]

Hi there,

I have an "Apache is functioning normally" error since weeks, I don't know what can I do to restore my website (http://alvarogonzalezrando.x10host.com/), I don't even have access to FTP.

Regards.

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 18th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd).

I could not locate a backup package to restore for your account. I will alert head admin, but this could mean that cleanup has started on your server as we are past the last cutoff date for restores by a week.

 

[alvarogo]

Ok, thanks Anna, hope the head admin can restore it.

But, what can I do if that cleanup has started on my server?

 

[Anna]

If it would come to the point where no backups are available any more (which at some point will be true, we can't keep them indefinitely), the only thing you could do would be wait until you can get a new account and upload any backups you have stored locally. Normally the backup responsibility is on the users (although we always have server backups in case a server decides to go down, but these may not always be possible to extract an individual account from).

There's a high probability there are backups available, as far as I know the old servers are still in commission as well for extra safety, as long as those are online we can always re-transfer from those as well. They are just not where I personally can access them.

 

[alvarogo]

Thank you for your answer. I will wait for any updates you post for this.

Regards!

 

[garrettroyce]

Bumping for admin review.

 

[alvarogo]

Bumping for admin review.

So, does it mean nothing can't be done?

 

[Anna]

I'm still waiting for reply from the head admin, but it would appear his availability is a bit limited nowdays.

 

[Anna]

I spoke briefly with head admin last night, COVID-19 have forced him to rearrange the resources a bit, leaving the free hosting fairly low down on the priority list (our paid services gets priority). Although x10 it self is not as affected but some of our vendors and customers are.

He said he'd try to get to my little list during the next 24 hours.

 

[alvarogo]

Well, I understand the situation. We will wait if I am lucky enough.

Thanks for all!

 

[Anna]

The account have now been restored.

 

[alvarogo]

THANK YOU so much Anna!
Best wishes!