Can not login: FTP, Webmail, and cPanel

[afge2341]

Hi,

I CAN login to the Account Management Panel at
https://x10hosting.com/control/

using "Email Address or Username"
afge2341customer@gmail.com


Also, I CAN login to the forums at
https://x10hosting.com/forums/

using "user name"
afge2341


PROBLEM #1
----------

I can not login to FTP.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

F:\Documents and Settings\Administrator>date
The current date is: Mon 08/09/2010
Enter the new date: (mm-dd-yy)

F:\Documents and Settings\Administrator>time
The current time is: 9:38:35.17
Enter the new time:

F:\Documents and Settings\Administrator>

F:\Documents and Settings\Administrator>ftp afge2341.x10.mx
Connected to afge2341.x10.mx.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 8 of 50 allowed.
220-Local time is now 10:36. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 5 minutes of inactivity.
User (afge2341.x10.mxnone)): afge2341
331 User afge2341 OK. Password required
Password:
530 Login authentication failed
Login failed.
ftp>


PROBLEM #2
----------

I can not login to Webmail.

https://boru.x10hosting.com:2096/login/

I tried my email: afge2341customer@gmail.com

Login Attempt Failed!
Login
Email:
Password:


PROBLEM #3
----------

I can not login to cPanel.

https://boru.x10hosting.com:2083/login/

I tried my login: afge2341

Login Attempt Failed!
Login
Username
Password




Thank you.

 

[Anna]

Hello,

After the recent migration, passwords seem to have become messed up on the server (likely why cPanel and ftp does not accept the password), could you please try reseting the password in the account panel? This will update the password for cPanel, ftp, account panel and forum.

 

[Jarryd]

Hello,

As we have not received any replies i am marking this ticket as resolved. If you have any further issues please re-open this ticket or create a new one.