cannot connect to ftp server

[ata.online]

Hi,
I had to upgrade on the double deal twice due to the large file size which exceeded my webspace:
http://x10hosting.com/upgrade.php.

I was slightly confused if this is the premium hosting or not, but it seems it is still classed as free hosting as it was only a 'one time fee' . I may need to login or post once every 30 days.

Anyway, the problem i am having is connecting to x10hosting server to upload my website files which gomarc very kindly managed to arrange in order.

I am using CoreFtp as recommended by gomarc, but cannot seem to establish a connection.
I created my ftp account from cpanel and input the details given: username, password, ftp

* FTP Username: blog@ata.x10hosting.com
* FTP Server: ftp.ata.x10hosting.com
* FTP Server Port: 21

I get the following message:

Welcome to Core FTP, release ver 2.1, build 1625 (U) -- © 2003-2009
WinSock 2.0
Mem -- 1,963,792 KB, Virt -- 2,097,024 KB
Started on Thursday November 19, 2009 at 17:43M
Resolving ftp.ata.x10hosting.com...
Connect socket #732 to 69.162.111.26, port 21...
Can't establish connection --> ftp.ata.x10hosting.com:21 @ Thu Nov 19 17:44:50 2009 (0-5)

I assume the servers are in good standing, can admin or anyone tell me what i need to do.

Thanks.

 

[blackheart99999]

use your cpanel username as ftp username
use your site address as ftp host
use your cpanel password as ftp password

I also had some problems connecting with core ftp lately...
Try filezilla !

 

[ata.online]

use your cpanel username as ftp username
use your site address as ftp host
use your cpanel password as ftp password

I also had some problems connecting with core ftp lately...
Try filezilla !

Hello,
I tried using Filezila with cpanel username/password and website as host. Still no connection.
I even disabled my antivirus in case that is the reason. But no difference.

 

[mc se7en]

Your FTP host should be ftp.YOURCPANELNAME.x10hosting.com (don't forget the ftp. at the beginning)

 

[ata.online]

Your FTP host should be ftp.YOURCPANELNAME.x10hosting.com (don't forget the ftp. at the beginning)

That is what i typed in:

Status: Resolving address of ftp.ata.x10hosting.com
Status: Connecting to 69.162.111.26:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of ftp.ata.x10hosting.com
Status: Connecting to 69.162.111.26:21...
Error: Connection timed out
Error: Could not connect to server

I logged into cpanel to check if username/password works and it's fine.

 

[Anna]

Your FTP host should be ftp.YOURCPANELNAME.x10hosting.com (don't forget the ftp. at the beginning)

Don't give incorrect information. The host does not necessarily include the cPanel name as a lot of the users don't have their cPanel name set to be same as their sub domain.

As for the connection issues to ftp, I'll check with a server tech if there's something they know of that could cause an issue and get back to you as soon as I know something

 

[mc se7en]

Don't give incorrect information. The host does not necessarily include the cPanel name as a lot of the users don't have their cPanel name set to be same as their sub domain.

As for the connection issues to ftp, I'll check with a server tech if there's something they know of that could cause an issue and get back to you as soon as I know something

I always thought the cpanel username automatically set to your subdomain...:dunno:

 

[ata.online]

Don't give incorrect information. The host does not necessarily include the cPanel name as a lot of the users don't have their cPanel name set to be same as their sub domain.

As for the connection issues to ftp, I'll check with a server tech if there's something they know of that could cause an issue and get back to you as soon as I know something

Thank you for your assistance.

 

[Anna]

The tech didn't see anything wrong, but restarted the ftp service just to be sure.

Do you still have problem logging in?

 

[Anna]

I always thought the cpanel username automatically set to your subdomain...:dunno:

No it's not automatically the same, you can set them to be different during sign-up. Also you can at any point chose to change your sub domain, but your cPanel name will stay the same.

 

[ata.online]

The tech didn't see anything wrong, but restarted the ftp service just to be sure.

Do you still have problem logging in?

I tried logging into cpanel and it works fine. Tried reconnecting and still the same message:

Status: Resolving address of ftp.ata.x10hosting.com
Status: Connecting to 69.162.111.26:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of ftp.ata.x10hosting.com
Status: Connecting to 69.162.111.26:21...

username: ata
port 21
I ran cc cleaner to clean out tmp files from cache earlier on, but still no difference.
Edit:
It seems the issue cannot be resolved.
I may have to submit a support ticket.

 

[ata.online]

sorry for mistake. Tried to submit support ticket.

please delete thread.

 

[ata.online]

I started a thread on this issue and does not seem to be resolved:

http://forums.x10hosting.com/free-hosting/105512-cannot-connect-ftp-server.html

I am using the following settings on CoreFTP:

ftp.ata.x10hosting.com
user: ata
pass: if permitted, will provide password, but i can login to my cpanel.
port 21

Thanks.

 

[Corey]

Do not open multiple requests about the same issue.

 

[ata.online]

sorry for mistake. Tried to submit support ticket.

please delete thread.

Do not open multiple requests about the same issue.

I assumed it would go straight to admin section as i clicked on
http://forums.x10hosting.com/support.php. It was not deliberate.
Edit:
It seems i cannot open a support ticket to reach admin. Also, gomarc is not online as he seems to have the answers. Do you offer a refund on the double deal i paid for?

 

[freecrm]

I now also have a problem but have had an account on cossacks for 18 months and no problems this far - don't understand.

Maybe server is busy.

 

[descalzo]

I now also have a problem but have had an account on cossacks for 18 months and no problems this far - don't understand.

Maybe server is busy.

Cory is working on the Free Servers

It is a good idea to check the service alerts first when you have problems on the free servers.

 

[adamparkzer]

Hi ata.online,

You should no longer be experiencing this problem anymore. I am going to close this thread to mark it as resolved.

- Adam