Cannot Log Into CPanel

[gateway7]

Hi Team,

I get an error message when I try to sign into CPanel:


Sign in Successful
Please standby while transfer you to your web hosting account.


An error has occurred forwarding your sign in. Retry


Is there a step I'm missing in the migration process from CPanel to DirectAdmin?

Thanks!
~Allen

 

[garrettroyce]

We have seen a small number of users not get transferred correctly due to the inactivity suspension system. I don't believe you have done anything wrong.

@Anna can you please look at this account?

 

[Anna]

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was made for these accounts.

Your account should now be sorted, please let me know if you find anything that isn't working properly.

 

[maggotx1]

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was made for these accounts.

Your account should now be sorted, please let me know if you find anything that isn't working properly.

Believe I've been hit with the same issue. Any chance I can get a restore as well?

 

[Anna]

Believe I've been hit with the same issue. Any chance I can get a restore as well?

Yours should be sorted now as well, remember to login regularly (at least every 30 days, but I'd suggest a bit more frequent then that to be sure)

 

[gateway7]

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was made for these accounts.

Your account should now be sorted, please let me know if you find anything that isn't working properly.

Thanks, Anna! I was actually getting ready to close out the account (the website isn't used any more), but wanted to download a copy of the database before I did so.

Best,
~Allen

 

[frien124]

Edit-creating new topic. My apologies.

 

[garrettroyce]

@gateway7 @maggotx1 @frien124 Please open new threads if the need arises.