Can't create new account

[luvomc70]

I have been trying to set up a new account after deleting my old account for a couple days now, but every time I try to register it won't continue after I put my email address in. It keeps saying I already have an account but when I try and put in a password it says the credentials are invalid. How do I get a new account set up?

 

[Anna]

have you tried using the lost password option to reset the password of your old clients account?
https://www.x10hosting.com/sso/login/forgotten

 

[luvomc70]

Yes i have and it still doesn't get me to complete setting up my account. I never got far enough. I need whatever is in there for me deleted. I deleted my account last week so no email should be in use. I can't click on continue after I put my email address in. Everything I've tried keeps saying my email address is in use or my credentials are invalid. I need to start over but never really got far enough to be able to. Wherever the user name luvomc70 came from is beyond me as I never was able to put a user name in.

 

[luvomc70]

Where that luvomc70 came from is beyond me as I never put any user name in anywhere.

 

[Dead-i]

Hi luvomc70,

If you use the "Forgot my Password" feature, you should be able to login at https://x10hosting.com/sso/login

Then, if your old account has been deleted, you can then create your new account from there.

Thank you,

 

[luvomc70]

Apparently you didn't read what I wrote. I already did that. I NEVER got pass the email address when trying to set up my new account. There is nothing for me to log into as far as an account that I can use to load my pages on.

 

[Dead-i]

Hi luvomc70,

Are you signing up through this page?

Sorry about any misunderstanding.

Thank you,

 

[luvomc70]

Yes that is the page I started from but never got passed my email address to complete the signup.

 

[Dead-i]

Hi luvomc70,

Please could you PM me the email address that you are trying to sign up with, and the exact error message you are getting?

Thank you,

 

[luvomc70]

How do I PM you?

 

[Dead-i]

You can send a PM to me at this link.

Thank you,

 

[luvomc70]

I started a conversation on the link you sent me.