Can't log into admin cp

[josefluke]

When I login to x10hosting, and I click on the "Access cPanel" it sends me to this page: http://i.imgur.com/MndGB.png Then When I type in my info, I get this message: http://i.imgur.com/0M6fP.png But then it changes to this, in less then two seconds: http://i.imgur.com/OIuzg.png Is anyone else having this problem? I've opened a ticket about it but not getting much help..

 

[Dead-i]

Have you tried clearing your cache and flushing your DNS?
You might also want to try clearing your cookies.

 

[rvm]

it also happening to me and appears like something is wrong at server level

login screen says first that login was successful & redirecting - But immediately
it shows the same login screen with " You must specify a username to login "

clearing cookies, cache and dns flushing have no effect

 

[lianatha]

the same problem. just can not go via ftp. and the site redirects to cgi-sys/defaultwebpage.cgi. it all started a few days ago, after mass updates!

 

[rvm]

update : finally I was able to log into cpanel and setup required site. but initially newly
setup site was not loading - after a couple of hours (just now) I am able to view it !!

reference : default-web-page-update-05-21-12

Edit : also see status.x10hosting.com

 

[wilcochr]

I too am getting the issues exactly as described. Is this a new user issue or an across the board issue?

Cheers guys

 

[josefluke]

Have you tried clearing your cache and flushing your DNS? You might also want to try clearing your cookies.

Yeah, I have tried that before. I've also tried using different browsers, like Firefox, Google Chrome, Opera and IE. I'm still not able to login. And I used two different computers and nothing has changed.

 

[josefluke]

I too am getting the issues exactly as described. Is this a new user issue or an across the board issue? Cheers guys

I don't think that it's a new user issue because I've been using this site since august 2011.

 

[sham85]

Also cant login to admin CP today .... After click login, page turn blank...

 

[awmagx10]

Also cant login to admin CP today .... After click login, page turn blank...

Me too... I have the same problem.

 

[dadinck30]

I have the same problem. Cleared cookies and cache. After login, the page is blank. Goes to https://x10hosting.com/portal/login.php as a blank page whether or not I put proper account and password. I would make a support ticket, but I need to log in first.

 

[dadinck30]

I have the same problem. Cleared cookies and cache. After login, the page is blank. Goes to https://x10hosting.com/portal/login.php as a blank page whether or not I put proper account and password. I would make a support ticket, but I need to log in first.

It is working now. Magic.

 

[neillya1]

Also having issues, can log in to account fine but when trying to access cPanel it says "The login is invalid"

 

[hesperel]

Same here, when I enter the login page it first says I need to specify a login, then after I fill the details and hit "login" it first says it was successful and it's redirecting, then changes to "invalid password". (exactly as described in the very first post in this thread)

 

[pricel68]

New user, attempting first login to CPanel.

Stuck in the following loop:

- "Authenticating..."
- "Login Successful... Redirecting"
- "You must specify a username to login"

and end up returning to the login page prompting for username and password.

Ticket has been logged with support but given that I don't appear to be alone in this issue I'm not expecting a quick answer...

Edit: Support have already responded and I'm attempting a manual password reset. Will update if this resolves. Got to say though - nice quick response!

Edit 2: Resetting my password and using the cPanel link on the portal has allowed me to log in. Suggest anyone else with this issue try the same.