Choices

[Articz]

have some questions;
should I open a ticket from now ???
what is the URL in order to open a ticket??
what z ticket should contain as info??

sorry for these questions but it's better to be stupid than loosing my x10

heres the link to open a ticket
http://www.x10hosting.com/helpdesk/

just say you want your account restored ad you username to cpanel and you subdomain or domain name

also change the dept to backup restore

 

[eduper]

But... I don't know... Is that ticket the same which we should open in the post "to get your account fixed"? Because I've already opened one, but I don't know if I've to open another...
And people're talking about doing a back up of their site, but... how? I can't acces my FTP/Cpanel, DB...

Please annwers my questions....
My site has been down for more than 10 days, and visitors don't stop asking me....

Thanks in advance

 

[Articz]

yea its the same system but instead you need to chose the restore/backup department so the staff no that you want your account backed up and restored.

explain your situation in the ticket corey probably still has your account backed up

 

[Preszdent]

I hope this will solve all the downtime I always get every day, so do what you have to do. I go with option 3 so back up my account.

 

[Holic]

I voted for Option 3, and sent a ticket. How can I backup my own stuff, my site has been down all day. No way to get to cPanel either..

 

[darkfile]

well I think 1 Is a nice option, to get a backup
and then only give the accounts to the people who request
And option 3, I don't understand the ticket option =S
but if we get the site up again I think option 3 is nice too
I vote 3 ^^ But What is a Ticket? A kind of request?

 

[humphrey]

You could probably first delete the users who signed up a while ago and didnt't register.
Good luck ;-]

 

[komodolinux]

yeh how do we back up if we cant get to our sites?

mine is still down after sending my backup/restore ticket.

as long as i get my account back it doesnt matter which option however having a backup restored would be fastest for me as i would need a week to upload all my files again.

 

[Anton]

Good, because downtimes have become frequent, and hopefully this would fix it all. It will give me a good time to regroup my Ideas and produce a nice functional template instead of having just a forum.

 

[Phil]

Choice number 1, Will be Cleanest. Maybe the fastest. Will have the server running great with no unused accounts.

I see it as the best way to go.

 

[motokruisers]

I choose option 3. I already submitted my info hope to get my ticket soon.

 

[Cynical]

I've submitted a suport ticket but I still plan to make a backup of my own as soon as I can get into cPanel again, but for now I am making somewhat of a custom backup via my FTP client.

 

[Album]

Does any of the options allows us to have our account restored with all the data preserved?

 

[billblumjr]

count mine in for the Option 3..

___________________
www.ppd.x10hosting.com

 

[Album]

Okay, i filled out a ticket for option 3, but I'm having troubles backing up my files.

Since my Cpanel is down for my account, I can't really get in and access my file manager.. is there any way for us to get into our accounts to get the data before the server is cleared?

 

[sheepbyte]

Option 1 or 3 is good with me.

 

[Phil]

Option 1 or 3 is good with me.

Lol, Were going by the poll here people. Soo vote for the one you like..

 

[Album]

Well, I figure I'll give you guys a choice.


3.) Everyone who wants to keep their accounts makes a ticket and we back their account up and do the wipe, restoring all the accounts that made a ticket when it comes back up.


-Corey

oh nvm.. Thanks you guys for all your help and support.
I hope this all gets resolved before the holidays

 

[Derek]

ill go with 3 because 2 is making the server lagg and 1 i dont have space to back up my site



so i post a ticket

 

[mattspec]

when is this decision going to be made? i vote for option 3, vote is in along with my ticket