Country Change

[bluebir2]

Hi,

I recently moved back from Switzerland to the UK, and when I attempt to log into my account I receive the message

Halt! Who goes there?
We've detected that you are signing in from a country that is different from where your account signed up. Your sign-in is from United Kingdom while your account was registered from Switzerland

However I can't access the help centre since my account is frozen.

Please could you unfreeze my account?

Thanks

 

[bdistler]

Please could you unfreeze my account?

issue is x10hosting's firewall around the IP's country code your account was registered with - your current IP's country code must be the same when you sign-in to your account

 

[Dead-i]

Hi bluebir2,

Please could you try again? This should now be sorted.

Thank you,

 

[esmidx10]

Hi a found this discusion because i have a same problem. I created my account in UK and when i came back to Czech republic it is not possible to sign in. Can I ask for access to my account again please ?

 

[Dead-i]

Hi a found this discusion because i have a same problem. I created my account in UK and when i came back to Czech republic it is not possible to sign in. Can I ask for access to my account again please ?

Hi,

Sorry, but the Czech Republic is currently not allowed on our free hosting service. For more information, please see:
https://x10hosting.com/community/threads/country-restrictions.166022/

Thank you,

 

[illustr4]

hello, i have the same problem. i just moved from italy to portugal and i can't access my account. what can i do please?

 

[caffein6]

Hi, I got a restricton for the same reason, trying to access from Italy instead of UK as usual.
Is there a way to solve this issue in a way that I can access from both countries? Many thanks, Salvatore.

 

[taiutix1]

Hi, I got the same restriction.
This is the message:

Halt! Who goes there?​

We've detected that you are signing in from a country that is different from where your account signed up. Your sign-in is from Italy while your account was registered from Switzerland

I live in Italy but I work for a big company which have different european proxies.
Could you help me to access from Italy?
Could I access from both countries?

Thank you,
Filippo

 

[ishikhar]

I've got the same issue. Could you please fix this?
Thanks